I have a Dell Latitude E6400 , Service Tag - 1BB7VL1-1F5A that I bought at Cash America International, Inc. Cash America Pawn of Oklahoma City,...

Hello and welcome to ExpertHelp.com! My name is Charles and I will do my best to help you.

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Dell nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message.

How to Reset or Remove BIOS Password?
BIOS password is a protection measure that can be used to stop unauthorized users from powering up a computer system or making changes in some of the computer's most sensitive areas. However, at times, we need to enter the BIOS to make some changes, only found a BIOS password is there. How to reset or remove a BIOS password?
Method 1: Remove the CMOS battery
The easiest method to remove a BIOS password is to remove the CMOS battery. The computer remembers its settings and keeps the time even when it is powered off, because these parts are powered by a small battery inside the computer called CMOS battery. If you take out this battery, the computer will lose its hardware settings, including the BIOS password. Please note that it will also remove the changes you have made to the default settings.
First of all, power off the computer, unplug the power cable and unplug any USB devices if they are powered. The computer must not be able to get power from anywhere. Then remove the computer case and locate the CMOS battery. It should look something like the picture below. Some computers have this part standing upright.

Take out the CMOS battery and wait 10 minutes before putting it back in. Be sure that you ground your hand before touching anything inside your computer, otherwise you might short the component. The reason for this wait is because the computer can still store power in its capacitors even though everything is unplugged. The waiting period allows enough time for them to discharge.
Plug everything back in, power on the computer and enter the BIOS again. If everything goes well there should be no more password. In some cases, if you get weird error messages during bootup now, you will need to go to "Load BIOS Defaults" in BIOS and save the changes to fix them.

Ok please give me a few minutes

Locate the 3-pin CMOS password XXXXX jumper on the system board.
Remove the jumper plug from pins 1 and 2.
Place the jumper plug on pins 2 and 3 and wait approximately 5 seconds.
Replace the jumper plug on pins 1 and 2.

Please let me know if this works

phone notes:

• called customer
• talked to customer about resetting the pins on the motherboard
• customer said he will try tomorrow

This is what I found out from dell. We are going to have to call them together on a three way call and do whats called a transfer of ownership so they know that you own it now. Once this is complete, they will generate a bypass password for you.

The reason dell made this laptop this way was for an anti-theft mechanism.

Hi JR. Yes sir I will be here all day tomorrow

please give me a few minutes I have get dell on the phone t the right department

calling dell now

http://yourbusiness.azcentral.com/clear-dell-latitude-bios-password-27246.html

Let me find another way to unlock the bios. I working on this right now.

Welcome.

Hi J.R. I have tried everything I know of to unlock the bios. I will try to get you to a higher level expert as soon as possible.

Very welcome.

phone notes:

• called customer
• customer said that warranty on laptop has expired from the pawn shop
• customer thanked me for trying so hard to at least try to fix the problem
• customer said he is going to email support to grant me credit for at least trying

Thank you sir.