I was reading the news. Then I noticed an update for CNN and downloaded it. The phone worked when I went into CNN. Next there was an update for...

Hello,

Thank you for contacting us. My name is Mario and I am here to help you resolve your issues. Please follow these steps to restart your device:

1. Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
2. Press and hold the Sleep/Wake button until the Apple logo appears.

Follow these steps to reset your device:

Note: Reset your device if it is no longer responding and the steps above do not work.

• Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

I will be waiting for your response.

Thank you,
Mario V.

Then please connect your phone to the computer and open iTunes. Press and hold the Sleep/Wake button until the Apple logo appears. The phone should turn on.

Thank you.