Ever since I upgraded my iPhone 5S software to release 6.1 (13B143) I have been unable to synch the iPhone calendar to my Outlook (Office 15)...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your iPhone question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your iPhone question answered.

Get An Answer

3. Get An Answer

Connect with your Apple Certified Tech via online chat or telephone call.

Answer

Customer

Ever since I upgraded my iPhone 5S software to release 6.1 (13B143) I have been unable to synch the iPhone calendar to my Outlook (Office 15) calendar. It worked fine before the new release of the iPhone software.

Can anyone help me restore the capability?

Here's what I have tried so far:
I have examined the location specified for the Outlook data file and it looks to be correct. My email synchs fine, so that is not a problem

Here's my brand/make/model:
iPhone 5S

Last updated
Charles Totherow
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Charles and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated
Charles Totherow
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Charles and I will do my best to help you.

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Posted
Charles Totherow
Apple Certified Tech

phone/remote notes:

  • called customer
  • remotely accessed computer
  • restored iphone to factory settings
  • backing up phone now, but customer has tons of music to back
  • calendar seems to be working so far
  • advised customer to wait until the entire process is complete before unplugging phone
  • advised customer to post a test note on outlook calendar after restore and back up finished to make sure that they are syncing together
  • back up process is going to take a long time to complete
  • customer asked me if he could finish out the process by himself
  • advised customer what to do with last steps
  • customer said he would call me if he runs into a problem with the calendays not syncing
  • asked customer if everything is working after restore and backup are complete to please click the problem solved button
Posted
Customer

Charles-

the iPhone finally restored and I did a synch but it still not synching the calendar section of my Outlook file. When I do a manual synch, the progress indicator shows it blowing right thru the calendar without any pause to synch the events. I have tried creating several new calendar events to see if that would fix the problem, but it does not.

What do we do next, Chief?

Ron

Posted
Charles Totherow
Apple Certified Tech

Another expert should call you at 7pm EST as you requested.

Posted
Customer

Didn't get the call, but I rebooted and this time the iPhone synched with Outlook. Let me test it some more and I will get back to you if the problem is solved.

If it was solved by going back to an older version of the iPhone operating system, does this mean I should accept updates?

Ron

Posted
Charles Totherow
Apple Certified Tech

Hi Ron. I would not updates on your phone right now just to see make sure the calendars are going to stay working

Posted

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

More iPhone Questions...

Ask Your iPhone Question & Get An Answer Now!