How do I change my Itunes security questions/answers? i can't seem to remember the answers

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How do I change my Itunes security questions/answers? i can't seem to remember the answers

Last updated
Rofel Lantican
iTunes Tech

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

I am ready

Posted
Rofel Lantican
iTunes Tech

Hi Dale,

May I know if you are using a Mac or a Windows computer?

Posted
Customer

Windows

Posted
Rofel Lantican
iTunes Tech

Thanks for the information. Can you please provide me with your phone number so I can call you incase we got disconnected?

Posted
Customer

***-***-****

Posted
Rofel Lantican
iTunes Tech

In order for me to connect to your computer please click this link > http://download.teamviewer.com/download/TeamViewerQS.exe to download the Teamviewer application. Once done Run/Open the teamviewer application and provide me with the ID and password. I'll be waiting for your response.

Posted
Rofel Lantican
iTunes Tech

Dear Dale, It was a pleasure helping you with your iTunes issue today. Here is a summary of the resolution.
Issue identified : Unable to change the answer to the security questions
Solution Implemented : Remotely accessed the computer / Assisted the customer to change the answer to the security question / Advised to write down the answer to the security question / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted

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