Some downloaded albums not showing as an option to play. Most work, but newer ones are not working well for me. Thanks!

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Customer

Some downloaded albums not showing as an option to play. Most work, but newer ones are not working well for me. Thanks!

Last updated
Ferdinand Aquino
iTunes Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Ferdinand Aquino
iTunes Tech

Hi Michael,

Thank you for waiting!

Are you running this on a windows computer or Mac PC?

 

 

Posted
Customer

Never used this since I’ve had iTunes. Not happy that it’s not working correctly but I have to pay for help. Just wanna play my music in my car!! That’s it. Most music I’ve downloaded works great. Just new downloads

Posted
Ferdinand Aquino
iTunes Tech

Dear Michael, It was a pleasure helping you with your issue iTunes today. Here is a summary of the resolution.
Issue identified :

Some of the purchased musci does not show when playing the ipad music on his car

Solution Implemented :

Call customer 

Guide customer through Music album and adding the music to library

Asked the customer to test

Call customer again and said It is now working

Explain customer about Purchasing music and adding to library for offline use

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
Erica
Customer Support

1/22/18

"Helpful, but still having the same issues with my phone. I just thought that the issue was fixed and we disconnected a little too early."

Posted
Ferdinand Aquino
iTunes Tech

Expert Notes:

Call customer again and He said He thinks He just need to check it out more because some of the songs are transferred and not all were done with her friend.

He said He will contact us again if it continue, For now it is good

Advised customer to transfer the music only when he is in a Wifi spot where all are playing.

Customer agreed

Posted

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