Some downloaded albums not showing as an option to play. Most work, but newer ones are not working well for me. Thanks!
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Some downloaded albums not showing as an option to play. Most work, but newer ones are not working well for me. Thanks!
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Never used this since I’ve had iTunes. Not happy that it’s not working correctly but I have to pay for help. Just wanna play my music in my car!! That’s it. Most music I’ve downloaded works great. Just new downloads
Dear Michael, It was a pleasure helping you with your issue iTunes today. Here is a summary of the resolution.
Issue identified :
Some of the purchased musci does not show when playing the ipad music on his car
Solution Implemented :
Call customer
Guide customer through Music album and adding the music to library
Asked the customer to test
Call customer again and said It is now working
Explain customer about Purchasing music and adding to library for offline use
Issue resolved
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
1/22/18
"Helpful, but still having the same issues with my phone. I just thought that the issue was fixed and we disconnected a little too early."
Expert Notes:
Call customer again and He said He thinks He just need to check it out more because some of the songs are transferred and not all were done with her friend.
He said He will contact us again if it continue, For now it is good
Advised customer to transfer the music only when he is in a Wifi spot where all are playing.
Customer agreed
Byron Narciso
iTunes Tech
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