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iphone 6 is disabled Need help to enable iphone 6
Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Melvin,
Did you entered invalid passcodes several times that is why it went to disabled?
Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.
Greetings Elixir, I am a person friend of a catholic priest, who presently is in a nursing home in Liberty Arms, Youngstown Ohio. He gave me his iphone 6 to have it "fixed". I would say yes that he made several invalid passcodes attempts.
Alright. The only way to make the phone work again is by restoring the phone using a computer. Do you have a working computer in front of you?
Yes, Yes. Sorry about delay.
Ok. I can walk you through all the steps to solve your problem. However, we offer a remote and phone support option for $40 where I will perform all the steps for you. It will make the entire process easier and faster. However, if you decide to not choose our remote/phone support option, I will walk you through the solution step-by-step
Would you like me to take control of your device and perform the steps for you?
Let's try walking me through the steps. Thanks
Alright. Before we start, do you know if there's an icloud account on the phone. You need that icloud account id and password after restoring the phone. May I know also if you are using a windows or a MAC computer?
I am using a windows computor and I do not know if his has an icloud account on the phone.
However another helper told him to use a code number that I have. do you want this?
OK. If incase the phone requires icloud account after restoring then you might need to get it from you friend. One last question, do you have itunes software installed on the computer?
No, iturnes software is not installed on the computer?
Ok. Im going to give you a free remote support for one time only.
Let me connect to your computer. Please click the link below and run/install the file. You will get and ID number and password after installation. Provide the numbers to me so that I can connect to the computer.
https://download.teamviewer.com/download/TeamViewer_Setup.exe
However, I have an Ipad with itunes installed.
Im going to give you a free remote support for one time only.
Let me connect to your computer. Please click the link below and run/install the file. You will get and ID number and password after installation. Provide the numbers to me so that I can connect to the computer.
https://download.teamviewer.com/download/TeamViewer_Setup.exe
where do I type "run/install"
Wha browser are you using? is that internet explorer, google chrome or mozilla firefox?
Ok. after clicking the link that I gave you, you will see a file at the lower left corner of screen. Click the file called teamviewersetup.exe then click RUN or OPEN to start the installation.
no success. What was the first browser? and what are the steps?
I am going to call you on your phone. Do not close this page.
NOTES:
-called cx and we try to install the remote support program
-cx cant install it and needs administor access since he is using an office computer
-cx will send a message when the computer is ready
Hello, the process is not available on this computor. I now have available a Imac portable. Can we switch to this?
Sure. Let me call you back.
NOTES:
-called cx and connected to his Imac
-were now downloading the files that we need to restore the iphone and it says 50 mins remaining
-cx will have to go and will send us a message when he's ready to continue.
Eluixer I M Back..Iphone update done! (Time is 3:45 Est. Standard)
We got disconnected on the phone. Send me message on this page once you have the apple password coming from your friend.
Security questions: 1st. pet name? Buzz 2nd Question: City parents meet? Reading Pa.
Did you receive my last response?
Hold on.
The comcast email is not the apple id that is on the phone. Ask your friend again if he has another comcast email that starts with letter D.
No luck. He does not remember and staff cannot find anything written down.
I see. If that is the case then you need to bring the phone to a nearest apple store. Get the proof of purchase (receipt) from your friend and get a copy of his id and present it to the apple store so that they can verify it on their system. Once verified, they will reflash the software of the phone wo wiped out the apple id so that you can use your own apple id there.
Any more questions?
no more questiions...we tried our best, and I thank you for your patience.
Dear Melvin, It was a pleasure helping you with your itunes issue today. Here is a summary of the resolution.
Issue identified : iphone is disabled
Solution Implemented : called cx and connected to his Imac.helped him restored the phone using itunes but the apple id doesn match to the one on the phone. cx already coordinate to his friend (the one who gave the phone) but he dont remember the apple id anymore. told cx to bring the phone to the apple store together with the receipt and 1 valid id of his friend so that the representative can verify it to their system to unlock the phone. cx understood. Answer accepted.
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