Looking for a smart technician how is able to change the APN (Access Point Name) Settings on my Cell phone. It is a SAMSUNG GALAXY SGH-1717,...

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Customer

Looking for a smart technician how is able to change the APN (Access Point Name) Settings on my Cell phone. It is a SAMSUNG GALAXY SGH-1717, Android 4.0.4 - a former AT&T Phone. AT&T said contact Samsung, Samsung said contact the Internet Provider. (COX) I would appreciate to get help after many long phone calls over the last 3 days!

Last updated
Elixir Cada
Cox Tech

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Cox Communications nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

Ready

Posted
Elixir Cada
Cox Tech

Hi,

Are you trying to connect the cellphone to your wifi network? Could you give me more information about the issue. 

Posted
Customer

This phone was already with Consumer Cellular until June this year when I stopped to use this phone. Meanswhile I would like to use it again, also with Consumer Cellular (CC). They cannot activate the service now without changing the APN settings. CC sent me the actual setting and I was able to change it but when I save the new setting The new APN data disappear. I found out that the problem is the number in MNC which is now 410 and should be changed to 260. As said if I like to save the new number The entire APN setting disappears.

 

Posted
Customer

You probably need some info about the phone:

Posted
Elixir Cada
Cox Tech

Please hold let me check on this.

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Customer

Serial# R31C10YXSNR

IMEI ***-***-**** 69126

Model Galaxy Note SGH-1717

Posted
Elixir Cada
Cox Tech

APN is used to connect toyour cellelur data service. Are you trying to connect the cellphone to the wireless data service? 

Posted
Customer

I guess yes - or at least it is a part of it.

I can only tell you that CC is asking for this change of settings so that I get internet acces with this phone.

Posted
Customer

Access*

Posted
Elixir Cada
Cox Tech

I see.. you have two ways to access on the internet on that phone. One, is by connecting to your wifi network. Two, connecting to your phone provider data network (but this onehas a data usage charge). 

Canyou connect the phone to your Wifi network at house?

Posted
Customer

The 'CC-Network' settings are now actually on Wi-Fi, Bluetooth and GPS

Posted
Customer

and it says 'Wi-Fi' Network available

Posted
Elixir Cada
Cox Tech

can you see your wifi network from the list?

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Customer

Yes, its Belkin.ed4

Posted
Elixir Cada
Cox Tech

alright.. click that one and supply the wifi network password to connect to the router.

Posted
Customer

wait

Posted
Customer

says: Authentitication error occured

Posted
Customer

if I try again it's not more possible to enter a password

Posted
Elixir Cada
Cox Tech

that means thatthe password you supplied for your network is invalid.. check the back of the router and you should see your wifi password there.

Posted
Customer

ok

Posted
Customer

Yeah it's the password I gave in

Posted
Customer

I tried again - same result

Posted
Elixir Cada
Cox Tech

does your computer connected to your wifi network?

Posted
Customer

Yes it does

 

Posted
Elixir Cada
Cox Tech

Are you using windows computer? I can get the password from there

Posted
Customer

Yes newest MS WIN

Posted
Elixir Cada
Cox Tech

Alright. Please click the link below and install the teamviewer program. You will be provided by id and password after the installation. Please provide the number to me. 

https://download.teamviewer.com/download/TeamViewer_Setup.exe

 

Posted
Customer

664 38 6506

767kqd

Posted
Elixir Cada
Cox Tech

hold on..

Posted
Customer

let me know the password you find out pls.

Posted
Elixir Cada
Cox Tech

do you have a phone number that I can call?

Posted
Customer

I have but don't know, sorry

Let me seatch for it

 

Posted
Customer

give me your number I'll call you from the Landline

 

Posted
Customer

then you can call me back

Posted
Elixir Cada
Cox Tech

***-***-****

Posted
Customer

 OK I'll go ahead - Thx a lot!

Posted
Elixir Cada
Cox Tech

Dear Wolfgang, It was a pleasure helping you with your Samsung issue today. Here is a summary of the resolution.
Issue identified : cx cant connect to the internet on his samsung phone
Solution Implemented : called and accessed cx computer. get the wifi passwod on his computer. configured the phone to connect to wifi. phone can now connect to wifi. problem solved. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
Customer

Internet access is very very slow, also loading the emails

 

Posted
Customer

It doesn't works

cannot download my emails and web access is sloooooooow

Posted
Customer

Hi Elixir!

Unfortunately the problem is not solved. According to my provider for the cell phone the change of yje APN have to be made otherwise the phone doesn't work as it should.

Please contact me to solve the problem.

Thanks, Wolfgang

Posted
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