Started my TV this morning and I got a message that says no cox cable card detected. The receiver says CC97

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Cox question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Cox question answered.

Get An Answer

3. Get An Answer

Connect with your Cox tech via online chat or telephone call.

Get An Answer 

Answer

Customer

Started my TV this morning and I got a message that says no cox cable card detected. The receiver says CC97

Last updated
Byron Narciso
Cox Tech

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Cox Communications nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

Started my TV this morning and got an error.  Code CC97!  When went to bed last night  all was operating good.

Posted
Byron Narciso
Cox Tech

Hello Betty happy to assist you here. Please try to reboot your cable box by removing the power cord and plugging it back in. Let me know if the screen will change. I'll be standing by 

Posted
Customer

I unscrewed the cable , waited 2 min, still getting Code CC97, no TV

Posted
Customer

Replaced the cable

Posted
Byron Narciso
Cox Tech

Did you mean the power cable of the cable box? 

Posted
Customer

no the TV cable.  Do you want me to unplug the power cord?

Posted
Byron Narciso
Cox Tech

Don't close this screen. I'll be giving you a call 

Posted
Byron Narciso
Cox Tech

Issue identified :  CC97 Error 
Solution Implemented: call customer|assist in rebooting the cable box  | problem solved   

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
Get An Answer 

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

Get An Answer 

More Cox Questions...

Date
Questions

10/9/2018
Very serious phish problem

3/8/2018
Started my TV this morning and I got a message that says no cox...

10/6/2016
tv is out have checked plug ins and have tried the remotes. Am 80...

10/4/2016
Looking for a smart technician how is able to change the APN...

10/3/2016
My new Sony DVD player has no ports for the VHF and UHF cables that...

Ask Your Cox Question & Get An Answer Now!