How do I stream videos from Windows 10 to Samsung Smart TV?

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Hi Phil, 

Are you using a Windows 10 laptop to connect to the TV? Ill be waiting for your response. Thanks

Hi Phil, 

I am scheduled to go off-line for a few hours. Just leave a message whenever youre back online. Please let me know if you are trying to connect the computer to the TV to stream videos. Please provide me the model number of your TV and windows device if possible to be able for me to provide a good solution? I will be replying to you with some answers once I have the information and im back online. Thanks.

Thank you for the response and sorry for the delay. Looking at the model numbers of your Computer and TV it should be possible to connect the Laptop to your TV through wireless and wired method. To connect your computer to the Smart TV, your computer needs to have the Smart View app compatible to Windows 10 for wireless connection or an output port that matches one of the input ports on your TV, such as VGA, DVI, or HDMI ports for the wired connection. Here are the steps to make streaming possible:

Connecting the Computer to a Television (Wireless)

NOTE: If you want to use this method but is having trouble setting it up on the computer, Please let me know. We offer remote support upgrade that allows us to setup apps and configure settings on your computer remotely. To proceed with the instructions, follow the steps below:

1. Make sure that the Laptop and TV is connected to the same Wireless Network.

2. Download the Samsung Smart App View for Windows 10 by clicking >> THIS LINK

3. A box asking you to Save SmartView.msi should pop up. Save the file to your computer.

4. Open/Launch the app on computer and TV and follow the on screen instructions to complete Smart View setup and registration function.

NOTE: Depending on the model year of the TV this should show up on the SmartView feature: 2011~2013 Samsung Smart TVs require you to select ‘Allow’ on the popup window, showing nearby devices to connect. 2014~2015 Samsung Smart TVs require you to input a 4-digit number displayed on screen.

5. Both TV and Computer should now be connected to each other.

Connecting the Computer to a Television (Wired)

NOTE: If you want to use this method but is having trouble setting it up on the computer, Please let me know. We offer remote support upgrade that allows us to setup apps and configure settings on your computer remotely. To proceed with the instructions, follow the steps below

NOTE: After you have the right cable, follow these steps to connect your computer to your TV:

VGA Cable

HDMI Cable

Thanks for the response. Can we try a different All share app o the computer and see if that works? Please uninstall the previous AllShare app that you installed on the computer. Once it is uninstalled go to this link and install this one instead:

LINK: AllShare Download

Once installed on the computer follow the steps to connect to TV. I'll be waiting for your response. Thanks.

 Sorry about that can you download from this link instead please: http://samsung-allshare.en.lo4d.com/

Clickon the green download button on the right and select the download location on the next screen. This will give you choices on the download. Please let me know.

You should be able to install this on your computer without fees. Can I do a remote session so I could download the correct file for you?

Thank you. To be able for me to connect, please download TeamViewer Quicksupport software from the link below:

- Click this link> https://download.teamviewer.com/download/TeamViewerQS-iod.exe
- Save and RUN the downloaded Teamviewer on your computer.
- Please provide me with your Teamviewer Your ID and Password under Allow Remote Control after following the steps above.
- DO NOT close the teamviewer box so that I can connect.

Please wait while I connect.

I am now connected please let me take control of the computer to install the program. Thanks

Thanks. Taking control of the mouse now.

Did you install this total internet security? on 12/5/2016? 

Is it okay we disable or get rid of it? It could be blocking the installation.

Your windows 10 has another working security program installed already and this security program got installed recently.

Lets remove it since you have another security program running.

I got disconnected from teamviewer are you still there?

I'm going to try another program.

The laptop has detected the TV but is not connecting is it on and connected to the network?

Is the TV connected wireless or with a LAN cable?

Whats the name of the wireless network the TV is connected to please?

Thanks the laptop is connected to a LAN cable instead of NETGEAR12-5G since it doesnt say connected. Let me try connecting it.

We will add the TV again. Yoll notice that the computer will ask you to follow the steps on the TV. Please follow the steps if you see any notification on the TV 

First follow the steps below to prepare the TV for Screen Mirroring:

Step 1: Press the Source button on the remote control.

Step 2: Select the Screen Mirroring as a source.

 Let me know when its done so I can do the next steps.

Just give me a sec. I'll check the TVs manual

Can you go to Source > Connection Guide and tell me what it says on the TV?

Select PC and what do you see?

Select Content Sharing (Smart View App) and what does the TV say after that?

Anything on the TV screen asking to allow computer to connect?

how about now?

Its showing the laptop that the TV is connected now. Let me check on the TV manual.

Im still checking on the TV settings. Let me know if there are any indications that the laptop is connected.

can you select source on your tv remote and tell me what are the options?

Its says connected on the computer but im wondering why its not showing on your tv

Sure just leave me a message once youre back. Im disconnecting now.

Yes I reactivated windows firewall and windows defender. I also disconnected teamviewer. In the future when we reconnect you must again provide me with the teamviewer password since passwords change everytime we end sessions.

Delete all allshare downloads we done a while ago. We dont need it anymore on the PC since we have used a different program.

Youre welcome.

Hi Phil, 

I'm just doing a follow up regarding your question. Have you already connected the computer to the TV successfully. Please leave me a message whenever you want to continue the troubleshooting. I willk be waiting for your response. Thanks.

Hello Phil,

Thanks for replying. I'm thinking this could be a connection problem since trying to connect. Can you go back to the TV's Network settings and try changing in Network Settings your DNS server to 8.8.8.8

Then go ahead try streaming again. Changing the DNS should work. Please let me know. I'll be waiting for your response.

Make sure you are using the TV's remote and not a universal remote or the remote from a cable box. If I am correct the remote for the unit should look like this:

If you are using the correct remote, turn off the TV and turn it on after a few seconds. On the remote press HOME and go to IP SETTINGS:

Check the DNS values in IP Settings. Chane the 0.0.0.0 to 8.8.8.8

Let me know if this works. Thanks.

Can you provide me the model number of the remote under the battery cover please? You can find the model number of the remote on the inside of the battery cover. Open the battery cover to  view the model number thanks.

Thanks can you aim the remote at the infrared sensor located at the bottom center of the TV:

Press the return and play/pause button at the same time for about 5 seconds

You should see pairing complete on the TV screen this confirms that the remote is successfully paired.

Check if you can access the home menu this time.

Are there buttons on the TV that could let you access the settings? It looks like somethings wrong with the remote. When was the last time you used the home button on the remote?

Are those new batteries in the remote? thats the only thing stopping us from accessing the network settings.

I'm still looking for possible fixes on this home button issue on the remote but cant seem to find one. Are those new batteries? 

Did you try unplugging the TV for 30 seconds when you turn it off? Lets try that just in case you havent.

Thanks. Now under Settings there is Network and an Open Network Settings option. Under that should have IP Settings.  Go ahead check if you can stream this time after setting to 8.8.8.8

This should work this time. Please let me know.

Make sure its the DNS that you changed to 8.8.8.8 under IP Settings just in case you need to double check. I will be waiting for your response after you test the streaming.

Thanks. Does the computer able to stream this time?

Or can you check under Network if theres a Network Status option?

If I am correct it should show under Network Status an option to select IP Settings.  Select IP Settings and a line that should say DNS Settings

Try to leave IP settings to Get Automatically. Just change the DNS to 8.8.8.8.

It could be a setting on the TV that we missed. Can you go to Home>Source>Connection Guide please. Let em know what you see there.

Let me check on this. Can I do a remote access on your computer again please? Just click on https://download.teamviewer.com/download/TeamViewerQS-iod.exe allow the program to run after downloading it and provide me the ID and Password. Thanks

Please wait while I connect

I am now connected. Let me take the controls. Thanks

Is the TV connected to NETGEAR12-5G and not NETGEAR12-5G_EXT?

Did you see anything on the TV after connecting using the connect to a wireless display option?

Can you go to:

And let me know what shows up on the TV screen?

Are you able to select the computer from the Select your WiFi device to connect to?

Still not streaming?

Could be. let me uninstall this and reinstall okay? I also need to check on the router settings and see what I can find

Still nothing on the TV?

Sure let me just disconnect. I shall do some research on this and get back with some further troubleshooting next time. In the meantime you can try unplugging the router later and plugging it back in after 30 seconds and try reconnecting. Okay? Leave a message for any progress just in case. Thanks.

Youre welcome