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Have had a Q10 for several years. Had to reload it from a backup about a year ago; android apps stopped working, but they started working again a few weeks later.
A few weeks ago I reloaded an earlier backup to try to regain Facebook functionality that BB took away with a bogus upgrade. Big mistake! Android apps no longer work, and I'm not sure they'll start working again if I just wait.
Can you provide a solution?
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Just perform a master reset to the way it was brand new.
Make sure you back up pictures or files on your computer before restoring to factory settings.
Won't be able to chat until probably 6 pm EST.
I will be here all day today.
Did a master reset a few months ago, with at that time a fairly recent backup, and did a successful restore, but android apps still didn't work until when, a few weeks later, they just started working for no apparent reason.
I now have a current backup so I COULD reset, but... as I recall the total reset required a LOT of work to get things back to normal. So I have to pay $30 just to speak with you? Seems that'd be easier for both of us.
When I reopened this page, I was bombarded with upgrade options: speak on the phone, have "expert" take over the device.
Now I wouldn't mind speaking to somebody on the phone, but the timing matters. IF (IFF) that could happen immediately, I might agree. But it does me NO good to pay 30 bucks for talk when I'm not available. Respond to me quickly and I might agree to pay the additional fee and the original charge. Otherwise you've done me no good and I'll dispute everything!
Dear Arthur, It was a pleasure attempting to help you with your Blackberry issue . I regret we were unable to offer you the most helpful answer. I have escalated your question for a second opinion. We appreciate your patience. You will be notified via email when a new Expert contacts you for continued support for your issue
Thanks and I await your further response.
Yes sir.
I haven't gotten any new notifications, but I'm wiping my phone.
Ok then your apps should work afterwards if you don't do any updates
Not sure what "don't do any updates" means. Are we speaking the same language?
I'm just hoping for the best. My Q10 currently displays "Security Wipe". Not sure what will follow.
Yes do the wipe
Ok, it's coming up, "Activating your device with the mobile network", but not sure how it's going to do that unless I give it the info to do so...
It's now offering a Software Update to 10.3.2.2530 (41MB).
You cautioned me about "updates". Should I do this?
No updates
OK, so I'm supposed to do nothing? Please advise.
See if your phone apps work now
Sorry, but what phone apps am I supposed to check? I see no way to get to that point without doing more without clicking Continue, which promises to "complete the setup". We need to talk, and I don't expect to pay more for it, since you haven't helped me do anything I couldn't have done by myself. The setup isn't complete, and if you don't call me at ***-***-**** I will contest any and all charges against my account.
Actually, since my cell isn't working, call me at ***-***-**** .
Try the update
I will call can u give me a few minutes
Of course
Please type problem solved in a reply
problem solved
Dear Arthur, It was a pleasure helping you with your Blackberry issue today. Here is a summary of the resolution.
Issue identified: Customer apps was not working on phone
Solution Implemented: I called customer and customer reset phone to factory settings. The blackberry support for this model of phone ois getting out of date so I advised customer that some apps may work and may need to upgrade to a newer phone. Customer stated he will keep the phone he's got and just try to use the FAcebook app on his phone.
If issue resurfaces: Please follow the same steps again if the issue resurfaces. Also you can contact support by email at s**t@experthelp.com or by phone at ***-***-****
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