This is the third time everything has disappeared from my BlackBerry Hub. Unfortunately this time there was important information that I had not...

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Customer

This is the third time everything has disappeared from my BlackBerry Hub. Unfortunately this time there was important information that I had not had time to back up. Is there any way the information can be recovered? The information was a combination of text messages, emails, pictures and other graphics from several accounts< not all of which are on my computer. Also how do I find my IMEI?

Last updated
Byron Narciso
BlackBerry Expert

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with BlackBerry nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Byron Narciso
BlackBerry Expert

Hello Johnetta, 

Unfortunately if there's no backup made  and files are also not in the computer there's no way that the files can be retrieved. To answer your next question about the IMEI I need to know the modle of your Blackberry  for me to provide you the details on where to find it.   

 

Posted
Byron Narciso
BlackBerry Expert

Please let me know by typing a response at the top and clicking on send response

Posted
Customer

Blackberry -555F 

BlackCerry Classic

SQC100-3

Posted
Byron Narciso
BlackBerry Expert

Please try the steps below. 

  1. From any Home screen, swipe down from the top of the screen.
  2. Tap Settings > About > Category > Hardware.
  3. View the IMEI.

Let me know if it helps. 

 

 

Posted
Customer

Is there anything I can do to prevrnt this from happening again?

Posted
Byron Narciso
BlackBerry Expert

I recommend always do backup and if there's an update available  for the Blackberry. They usually send updates to fix for existing bugs. 

Posted
Byron Narciso
BlackBerry Expert

Were you able to find your IMEI? 

Posted
Byron Narciso
BlackBerry Expert

Are you still there?  

Posted
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