sirius xm radio quit working. are you going to fix it so it will accept the latest version. It worked until about three weeks ago. sfhhinshaw@juno.com

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Customer

sirius xm radio quit working. are you going to fix it so it will accept the latest version. It worked until about three weeks ago. s**w@juno.com

Last updated
Byron Narciso
BlackBerry Expert

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with BlackBerry nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Customer

ok

Posted
Byron Narciso
BlackBerry Expert

May I know error message that you're getting  and the model of the Blackberry please? 

Posted
Customer

trying to connect

sqc100-2

Posted
Byron Narciso
BlackBerry Expert

OK.Have you tried reloading the app? or restarting the wifi connection of the phone? 

Posted
Customer

siriusxm has a new version. will not download to blackberry. old won't work. i thought you knew this. get below error message.

Posted
Customer

yes i have. also re-booting the phone.

Posted
Byron Narciso
BlackBerry Expert

OK. If the old version quits working reinstallation is needed but the old version is no longer availabe for download instead only the updated version of  Sirius XM app. Unfortunately , the new version of the app  is not comptible to the model  that you had and must wait for  the release of the version that will be compatible for your  SQC100-2 from the  Sirius XM developers.

Posted
Byron Narciso
BlackBerry Expert

App updates for different mobile operating systems may be released at different times. You should receive an alert on your mobile device when a new version is available for download from your app store.

Posted
Customer

So that's it then.

Posted
Byron Narciso
BlackBerry Expert

Yes.  Do you have anymore question? 

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Customer

Have you any idea if this is EVER going happen?

Posted
Byron Narciso
BlackBerry Expert

As of now no updates yet from the Sirius XM developers  when is the next update of the app but if a lot of old version users are are impacted by the recent update there's a big chance  that the next version will definetely  fix it. 

Posted
Customer

ok. Thank you!

Posted
Byron Narciso
BlackBerry Expert

I would appreciate if you'll accept my answer by clickng the green accept answer button below and following the instructions on the next screen for me to get credit in assisting you. 

 

Posted
Byron Narciso
BlackBerry Expert

Dear Steven It was a pleasure helping you with your BlackBerry  issue today. Here is a summary of the resolution.

Issue identified :  app not working
Solution Implemented:  new version of the app is not comaptible yet to the unit and must wait for the next available update of the app to continue using the music app | accepted answer

Posted

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