I have a Blackberry 10. I cannot use it now: message says that I used the wrong password 5 times (which I have not) and that I will use all data if...

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Hi Jean,

Thank you for waiting. 

If you are certain that the password you are typing into the BlackBerry smartphone is correct, complete the following steps:

1. Deliberately type in an incorrect password five times on your BlackBerry smartphone.
2. Before the BlackBerry smartphone allows a further attempt, you will be prompted to type the word blackberry in plain text.
3. Instead of asterisks, the text you have been entering for the password will now show in plain text. Check to verify that it is correct.
4. If the password is still being rejected by your BlackBerry smartphone as incorrect, connect the BlackBerry smartphone to a computer that has BlackBerry Desktop Manager installed.
5. A prompt will appear in BlackBerry Desktop Manager to type the password for the BlackBerry smartphone. Type your password to rule out missed key strokes, incorrect symbols, or a problem with the BlackBerry smartphone.

   Note: If you do not use the alt or shift key when entering the password on the BlackBerry smartphone, the password will consist of the corresponding letters on the keypad.

6. If the password that you typed is still rejected and your BlackBerry smartphone is on a BlackBerry Enterprise Server that has software version 4.0 or later, contact your BlackBerry Enterprise Server administrator and request that your password be reset.

Let me know if you this helps. 

Dear Jean, It was a pleasure helping you with your Blackberry issue today. Here is a summary of the resolution.
Issue identified : blackberry is not accepting her password
Solution Implemented : chat with cx and provided the steps on this page on how to fix the problem. cx followed the steps. Blackberry is now working. Problem solved. 
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