Enter your BlackBerry question at the top of this page and click Get An Answer.
Tell us how quickly you want your BlackBerry question answered.
Connect with your BlackBerry Expert via online chat or telephone call.
My phone doesn't work?
Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with BlackBerry nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hello I'm happy to assist you here.
May I know what's th rxact problem you;re gettijg form your phone Do you have the model of the phone too.
I get message, "unfortunately, the process android.process.acore has stopped", thus, I can't use the phone or even my contacts.
Model PRIV
PRIV by BlackBerry STV100-1
Model RHK211LW
IMEI: ***-***-**** 60123
Do you remember installing an app or updating an app before this problem happened?
Yes, Omron Connect
have ypou tried removing the omron and restsarting phone and see if it will give you tghe same probplem?
Yes, I rebooted and even shut it down and still have the problem.
Alright .Do have an exisiting backup for this phone?
Do you remember creating a backup of of you phone?
No.
the only way to resolve the problem is by doing a factory reset since it's it an internal error coming form the android OS.
How?
just to remind you again it that will wipe out all the saved data in your phone and will be something like an out of the box settings.
It says erasing. It is too bad but, if it works, it wil be better than having to buy a new phone.
Alright. Let me know once its finish
Once it finish you'll need to to set it up again.
Thank you, I'm going through the process, it a Google thing.
I'm downloading a BlackBerry update on the phone now.
OK. Was it an automatic android update or an optional app update for you install?
I don't know.
Alright. just let it run and finish setting it up and it should be all ok.
Thank you.
Issue identified : process android.process.acore has stopped error
Solution Implemented: getting internal process error| isolate problem| removeing appand restart gave the same problem| android OS problem |provide steps on how to reset android | accepted answer
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Testimonials
Byron Narciso
BlackBerry Expert
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!