Help in undoing jammed paper in my HP ENVY4500; pinching grey handles together does not work

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Help in undoing jammed paper in my HP ENVY4500; pinching grey handles together does not work

Last updated 3/19/2017

Ferdinand Aquino

HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Posted 3/19/2017

Ferdinand Aquino

HP Technician

Posted 3/19/2017

Ferdinand Aquino

HP Technician

Posted 3/19/2017

Ferdinand Aquino

HP Technician

https://www.youtube.com/watch?v=7G6sNGpQRdU

Posted 3/19/2017

Ferdinand Aquino

HP Technician

https://www.youtube.com/watch?v=7G6sNGpQRdU

Posted 3/19/2017

Ferdinand Aquino

HP Technician

Opt Out / Second Opinion:

Customer cannot remove the Paper cover, Said he pinch it but will not lift up.

Paper is visible from the bottom tray but can only be access via the Paper cover.

Tried suggesting diferrent ways to lift it but customer said still will not budge.

Posted 3/19/2017

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Help in undoing jammed paper in my HP ENVY4500; pinching grey handles together does not work

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