forgot my iCloud password and my phone is locked out

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Chris,

Thank you for waiting!

Do you know what your Apple Id is?

Can you tell me what the ID is and let me see what ar our option in getting new password?

Expert Notes:

Call customer / Customer cannot verify the account because of incorrect security Question

Had customer to reach out to an Apple ID adviser to get assistance on identifying his ID

Will have to call customer tomorrow.

Hi Chris,

Tried calling your number  but there were no answer,

just want to get some update with the Apple call we set up the last time.

I'll be offline at 9:00PM EST and will be back tomorrow at 10AM EST

Leave me a message here in case we dont catch up with each other.

Thanks

Ferdinand

Hi Chris,

Tried calling your number  but there were no answer,

just want to get some update with the Apple call we set up the last time.

I'll be offline at 9:00PM EST and will be back tomorrow at 10AM EST

Leave me a message here in case we dont catch up with each other.

Thanks

Ferdinand