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I do not know my cloud id.
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Hi Margaret,
May I know what apple device that you are using?
Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.
my phone has me locked out. my phone is a. 4
are you on activation screen on the phone asking you to enter the apple id and password to activate the device.
yes
theres a parenthesis there telling you a hint what is the apple id that was used on the phone. can you recognize the hint inside the parenthesis.
yes
can you tell me what is inside the hint.
m.....@icloud.com
ok. could you recognize that hint? can you give me the exact icloud account
m**m@icloud.com
I checked that apple account and it is not a valid or existing apple id. Do you remember any apple id that you used before that starts with letter M?
m**7@msn.com. i need the password reset also
the apple id that was setup on the phone ends with icloud.com. You cannot use a different apple id there. This m**7@msn.com will na reactivate the phone.
Are you the one who setup the phone when you bought it?
the apple id that was setup on the phone ends with icloud.com. You cannot use a different apple id there. This m**7@msn.com will not reactivate the phone.
Are you the one who setup the phone when you bought it?
yes
Ok. may I know that icloud id that you used when you setup the phone? The m**m@icloud.com is not avalid icloud account and hat means that this is not the icloud account that is on the phone.
i do not remember. my son but he is not available for me to speak with.
I see. In this case, you have to contact the apple security at ( ***-***-**** ) to verify your account. They might ask few questions abou the account. Once you were able to answer all their questions, then they will provide you the correct apple id and the password.
Any more questions?
Any more questions, Margaret?
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