I can't remember my password for my iPhone. Can you help me?

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Customer

I can't remember my password for my iPhone. Can you help me?

Last updated
Byron Narciso
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Byron Narciso
Apple Certified Tech

Hello  I'm happy to help you here. Does it say Activation lock? 
Please let me know by typing a response at the top and clicking on send response

Posted
Customer

Hello

Posted
Byron Narciso
Apple Certified Tech

Does it say Activation lock? 

Posted
Byron Narciso
Apple Certified Tech

Or is it  asking for a passcode like the picture below?  

Posted
Customer

Unsure, was trying to activate the tv install and asked me for my password. Wrote this down on the IPhone box lid and unable to recall.

Posted
Customer

It asked for my password before I could activate it.

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Byron Narciso
Apple Certified Tech

OK. Whats the apple ID (email showing ) and I'll send a password reset link. 

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Customer

Okay and thanks!

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Byron Narciso
Apple Certified Tech

What's your Apple ID? 

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Customer

v**9@yahoo.com

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Byron Narciso
Apple Certified Tech

Thanks. I've sent  the password reset link to your yahoo email.  Please check and let me know if it works . I'll be waiting 

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Byron Narciso
Apple Certified Tech

Did it work? 

Posted
Byron Narciso
Apple Certified Tech

Valerie

I have not heard back from you in a while. Please post a message on this page sharing the current status of the issue or if you still need help from me.If you're having a problem getting back to this page please email us at s**t@experthelp.com. 

Posted
Byron Narciso
Apple Certified Tech

I have not heard back from you in a while. Please post a message on this page sharing the current status of the issue or if you still need help from me.If you're having a problem getting back to this page please email us at s**t@experthelp.com. 

Posted
Byron Narciso
Apple Certified Tech

I have not heard back from you in a while. Please post a message on this page sharing the current status of the issue or if you still need help from me.If you're having a problem getting back to this page please email us at s**t@experthelp.com. 

Posted
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