I have an older Bose radio and want to hook it up to an Onkyo CD player?

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Customer

I have an older Bose radio and want to hook it up to an Onkyo CD player?

Last updated
Elixir Cada
Bose Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Bose nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Customer

I am ready

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Elixir Cada
Bose Expert

Hi Rosellen,

May I know the exact model of your Bose radion and the exact model of the onkyo CD player. 

 

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Elixir Cada
Bose Expert

Hi Rosellen,

May I know the exact model of your Bose radion and the exact model of the onkyo CD player. 

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Customer

The radio number 025336c10080734ac, the Onkyo number is ***-***-**** a

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Customer

The numbers were the serial numbers, the model numbers are: Bose: awr101 and Onkyo: dx-c390

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Elixir Cada
Bose Expert

I need the exact model name. For example BOSE Wave music system IV or onkyo cd player c-7030. 

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Elixir Cada
Bose Expert

Ok so that is Bose: awr101 and Onkyo: dx-c390.

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Customer

Just sent the correction, model vs serial numbers

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Customer

Yes

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Elixir Cada
Bose Expert

Please hold on. 

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Customer

Yes

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Elixir Cada
Bose Expert

Ok. What you want to is to connect your onkyo player to your bose radio so that you can play cds from the onkyo player and the sound will be coming our from the bose radio. Is that correct? 

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Customer

Yes

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Elixir Cada
Bose Expert

Do you see audio out port at the back of your onkyo player? 

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Customer

Yes 

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Elixir Cada
Bose Expert

Alright great. Do you see Audio in port at the back of the onkyo receiver? 

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Elixir Cada
Bose Expert

Sorry Audio in port at the back of the Bose Radio. 

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Customer

i think so on the Bose, a red and white plug in

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Customer

The Bose says aux in

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Elixir Cada
Bose Expert

Yes. You have 4 audio ports at the back of the Bose radio. The 2 ports (red/white) at the top is the Audio in ports and the 2 ports below is for the audio out. 

Ok heres what you need to do. Grab and audio cable and connect it at the back of the onkyo audio out ports (red/white)  then then connect the other end of the cable at the back of the Bose Audio in port. Press the Aux button on the Bose player so that system will be forced to use the audio in port. Try to play CD on the onkyo player then you should hear the sound coming our from the Bose radio.

That would be it. 

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Customer

Trying this please hold on, it did not work earlier

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Customer

All we get is a scratchy noise

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Elixir Cada
Bose Expert

Check the cable that you use. Try a different audio cable. This the same procedure from the Bose user manual. Here's the print screen of the user manual.

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Customer

Will try again

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Elixir Cada
Bose Expert

Select your CD player, tape player, or other auxiliary source by pressing the AUX button o nthe Bose Radio.

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Customer

Did do that, but still scratchy sound only

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Elixir Cada
Bose Expert

are you playing disc already on the onkyo player? Try to adjust the volume of your onkyo player using the onkyo remote control...

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Customer

We have not hooked up remote, please hold on

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Elixir Cada
Bose Expert

You can still adjust the volume controls of the onkyo player by using its remote control. I suggest put the volume to the max on the onkyo player and later on control  the volume on the Bose radio. 

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Customer

Please hold working on it

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Customer

We can’t find the volume

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Customer

Not finding a place to connect remote to Bose unit

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Elixir Cada
Bose Expert

Is the Onkyo Cd player already playing a disc? 

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Customer

It doesn’t play, just scratchy noise

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Elixir Cada
Bose Expert

Did you pressed the aux button on the bose radio and see if it can pick out the sound from the onkyo receiver. 

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Customer

Yes aux is pressed, no sound from either

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Customer

The Onkyo is only a player 

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Elixir Cada
Bose Expert

The sound should be coming out by now from the bose radio. The disc is already playing on your Onkyo player, right? 

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Customer

The disc is in the player and is turned on to play, but still does not

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Elixir Cada
Bose Expert

can you try to restart first both device by turning them off and unpluggingthe power cords from the outlet for a minute. Plug the cords back and turn on the unit and test it again. 

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Customer

Yes

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Elixir Cada
Bose Expert

Ok. Let me know the result after restarting both devices. 

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Customer

Still scratchy sound only

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Elixir Cada
Bose Expert

Do you have a phone number that I can call?

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Customer

Yes, ***-***-****

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Elixir Cada
Bose Expert

Dear Rosellen, It was a pleasure helping you with your Bose issue today. Here is a summary of the resolution.
Issue identified : cx want to connect her bose and her onkyo player
Solution Implemented : chat and called cx. provided steps to connect the bose and onkyo device. Sound not coming out from the bose device though connections are correct. Told cx to connect the player to a different component to test further. cx connected the player to a different component same result. told cx that the player is defective. cx will go back to the store and have it replaced. Answer accepted. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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