I inherited a Bose system when we bought our home. No instructions as to use with our tv nor play a dvd through the tv.

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Customer

I inherited a Bose system when we bought our home. No instructions as to use with our tv nor play a dvd through the tv.

Last updated
Elixir Cada
Bose Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Bose nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Bose Expert

Hi Quentin,

may i know the exact model of you Bose System?

Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.

 

Posted
Erica M.
Customer Support

10/25/2017   11:37 AM CST

"I have lost you Can we talk by phone? sorry. This is not going to work. Did you read that I only know it is a *Bose. Where is the model number?"

Posted
Elixir Cada
Bose Expert

Phone number is not provided when you posted this question. You may look at the back of the bose system for the model name and number. See picture below.

Posted
Erica M.
Customer Support

10/25/2017   12:04 PM CST

"Please excuse my lack of knowledge of computer operations and I fear too old to learn.I did find the model number. AV-18 Media center.My TV is a new Insignia ROKU smart TV, maybe too smart so that the will not match,but I would like to wire the two together."

Posted
Elixir Cada
Bose Expert

Hi Quentin,

Please see picture below on how you will connect your TV to the BOSE system. Use the yellow video cable that came with system and connect one end of the cable to the video in port of your tv, then the other end of the cable should be connected to the composite video out port of the Bose system. The Red highlight box is where you will plugin the cable for your DVD player. 

I can send you the user manual for your BOSE system if you want. Just provide us your email address and im going to send it to your email. 

Let me know if you have further questions. 

 

Posted
Elixir Cada
Bose Expert

I am making a follow up on this Quentin.

Were you able to read my last message to you? do you have further questions? 

Posted
Erica M.
Customer Support

***-***-****

Posted
Elixir Cada
Bose Expert

Posted
Elixir Cada
Bose Expert

Posted
Elixir Cada
Bose Expert


Dear Quentin, It was a pleasure helping you with your Bose issue today. Here is a summary of the resolution.
Issue identified : cx want to use his BOSE system dvd player to connect to his tv
Solution Implemented : called cx and provided steps on how to connect the cable at the back of the bose system going to the television. cx follow the directions and tv now is showing the movie that he is playing on the bose system. problem solved.
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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