My phone is showing that have used Find My Phone link. I did not use this link. I do not remember my password and cannot activate my phone.
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My phone is showing that have used Find My Phone link. I did not use this link. I do not remember my password and cannot activate my phone.
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Jerry,
Thank you for waiting!
Do you know what is your Apple ID Email?
Hi Jerry,
Thank you for waiting!
Do you know what is your Apple ID Email?
I tried calling your number but no one is answering.
If you know your apple ID email, You can go to https://iforgot.apple.com/password/verify/appleid
This will Let you request for a new password as long as you can complete the verification.
Let me know if this step helped you or if you need assistance with the steps
I'll wait for your response
Thanks!
My phone will still not connect.
Dear Jerry, It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified :
Can't Activate phone / Can't remember Apple Password
Solution Implemented :
Call customer and assisted in resetting Apple Id password through iforgot.apple.com
Activated the iphone using the new password
Issue resolved
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Byron Narciso
Apple Certified Tech
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