My name is Mark Patton (using iPhone 5) On Settings/Storage & iCloud Usage, iCloud Total Storage shows 5 GB and Available shows 4.79 GB which...

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My name is Mark Patton (using iPhone 5) On Settings/Storage & iCloud Usage, iCloud Total Storage shows 5 GB and Available shows 4.79 GB which means very little is being backed up to iCloud. Also under BACKUPS, Mark Patton's iPhone, This iPhone shows 0 KB. I am worried that my Notes and Contacts are not being backed up to the iCloud which would mean that if I lost my iPhone or it was destroyed I would lose the Notes and Contacts on my phone. Please comment.

Last updated
Ferdinand Aquino
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Ferdinand Aquino
Apple Certified Tech

Hi Mark,

Thank you for waiting!

When you go to Settings, Click your name > Click on icloud.

Right below your Apple ID, What are the things that are ON?

Posted
Customer

contacts, calendars, reminders, notes, safari, news, home, wallet, game center

Posted
Ferdinand Aquino
Apple Certified Tech

www.icloud.com

Posted
Ferdinand Aquino
Apple Certified Tech

Dear Mark, It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified :

Inquiry about icloud backup 

Solution Implemented :

Call customer / Remote access

Assisted customer in verifying if his files are backed up to the cloud.

Assisted custome rin checking www.icloud.com

checked all files are preset

Assisted customer on how to move his notes to icloud

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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