I own a 2014 A-6 diesel. I am having issues with the MMi system shutting down involuntarily, especially in very cold weather. It shuts down every 2...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Audi question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Audi question answered.

Get An Answer

3. Get An Answer

Connect with your Audi mechanic via online chat or telephone call.

Get An Answer 

Answer

Customer

I own a 2014 A-6 diesel. I am having issues with the MMi system shutting down involuntarily, especially in very cold weather. It shuts down every 2 minutes 3-4 times and after car has run for 20-30 minutes operates normally. Is this an issue affecting just my car or is it something others have had issues with as well. (j**o@hirep.net) Joe Reno

Last updated
Ramy De Jesus
Audi Mechanic

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Audi nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ramy De Jesus
Audi Mechanic

Hi Jospeh! Thank you for choosing ExpertHelp.com. When did this problem started? Have you tried resetting the MMi? If you haven't tried it please check the picture below on how to reset it.

After the reset normally it will run fine hope this helps. When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.

Posted
Customer

Thanks for your response. I took vehicle into dealer and they did not tell me about this restarting of MMI trick. Hope it works. They want to replace the chip for $3,400. I am reluctant because it works fine when it warms up. I think the unusually cold winter fouled something, (maybe a contact point) what do you think?

Posted
Ramy De Jesus
Audi Mechanic

I see. But most of the time a system reset normally fix the issue. Also a possibility that due to cold weather some contact point might be affected. But 80% chances that resetting it will fix the issue. Is there anything else I can assist you with Joseph? :)

Posted
Customer

not until I try the reset option. How do i contact you if that doesnt work? Does anyone else have this issue?

Posted
Ramy De Jesus
Audi Mechanic

 

You can always come back to this page and update me what will be the result. There are some having this issue and resetting the MMi fix it. I will leave this page open and will wait for your next response.

Posted
Customer

k

Posted
Ramy De Jesus
Audi Mechanic

Keep me posted.

Posted
Ramy De Jesus
Audi Mechanic

Hi Joseph,

I want to follow up if your issue is already resolve or you still need further assistance on your issue. I will leave this page open and will wait for your response.

 

Regards,

Ramy De Jesus

Posted
Customer

the MMI reset but did not resolve the issue. Puzzling piece to this issue is that after it restarts itself  3-6 times over a 20-30" time span it works fine. Are there any technical bullitens from Audi/VW that addresses this?

Posted
Ramy De Jesus
Audi Mechanic

One of the issue I can think of is possible a bad control module also. You can advise them also to have this check. Other than that I can't think of anything that causing this issue. Hope you appreciate my assistance. 

Posted
Customer

your probably correct. Service tech suggested a j-794 5f control module. cost $3,400 to replace. Either put up with it or pay to have it corrected. Hoped for a simpler solution. Thx for your help. 

Posted
Ramy De Jesus
Audi Mechanic

Please do not forget to click on the Green Accept Answer button for me to receive a credit for assisting you. Thank you for allowing us to help you.

Posted
Customer

Thefee is just the $17 I was charged initially?

Posted
Ramy De Jesus
Audi Mechanic

Yes it is. :)

Posted
Customer

thx

Posted
Ramy De Jesus
Audi Mechanic

Please do not forget to click on the Green accept answer button. Thank you for allowing us to help you.

Posted
Ramy De Jesus
Audi Mechanic

Dear Joseph, It was a pleasure helping you with your Audi issue today. Here is a summary of the resolution.

Issue identified : MMi issue
Solution Implemented : Live chat. Provide the steps on how to reset the MMi but it did not work. Advise customer to have the control module check. Customer appreciate our assistance. Customer accept the answer. Chat ended.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )

Posted
Get An Answer 

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

Get An Answer 

More Audi Questions...

Date
Questions

10/2/2019
My SQ5 2016 Audi has power steering problems. The power steering...

9/25/2019
I replaced my water pump and temp sensor on my 2013 Audi A4 Quattro...

7/26/2019
trying to install sirrus sat in my 2016 audi a8 getting this error...

10/24/2018
Help!--I have an'08 R8 with a dead battery. So dead that the hood...

4/12/2018
I own a 2014 A-6 diesel. I am having issues with the MMi system...

Ask Your Audi Question & Get An Answer Now!