My SQ5 2016 Audi has power steering problems. The power steering shut down and we shipped it to the dealer for repair. When it got there, 250...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Audi question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Audi question answered.

Get An Answer

3. Get An Answer

Connect with your Audi mechanic via online chat or telephone call.

Get An Answer 

Answer

Customer

My SQ5 2016 Audi has power steering problems. The power steering shut down and we shipped it to the dealer for repair. When it got there, 250 miles away, the steering came back and they can't find the problem. Stumped.

Last updated
Elixir Cada
Audi Mechanic

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with **AUDI** nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Audi Mechanic

Hi Jean,

Most common problem with this vehicle model is the power steering module that is defective or needs to be replaced. There's even a reacall on this vehicle and what the dealership did is reinstalled/reprogram the software for the the power steering module instead of replacing the part. I would suggest to have your car thoroughly check by the dealership. You might not want to caught by a non working power steering while driving down the road. 

Let me know if you have further questions. 

Posted
Erica
Customer Support

Ticket #94462

"thank you for your answer - but this is news I already read online on another blog.  My car is not included in the recall.  I have already gone over that fact with the dealer where the car is.  Audi USA also confirms that my car is not associated with that recall.  The dealership says the car runs perfectly and that the car stats show nothing out of order.  I thought you might have an original thought that we haven't covered."

Posted
Elixir Cada
Audi Mechanic

The cause of the power steering lock up will only leads to two, it is either the steering column issue or the steering module is the culprit. I suggest to monitor the issue further. If problem comes back then have the power steering column checked and the module. 

Posted
Customer

OK I will talk to the Service Manager at the dealer when they open this morning.  They are in a different time zone so it will be at around 9 Central time.  A huge problem is that the car is 250 miles away so I can't just bring it home and see how it goes.  

Posted
Elixir Cada
Audi Mechanic

Ok Jean. Have them inspect the 2 parts that I mentioned and if possible have them scanned the vehicle using a scan tool.

Posted
Customer

The car is a Certified Pre Owned purchase that I bought in Feb of this year. The manufacturer's waranty is up but the extended waranty goes until next September of 2020.    The car has 50,000 miles on it and I have had all proper service performed.    I LOVE this car. 

Posted
Customer

OK I got your email on having the Service Dept inspect the 2 parts and to scan the vehicle.  Thanks -

Posted
Elixir Cada
Audi Mechanic

I'll be on stand by here for your next message. Have a good morning!

Posted
Customer

Thank You!

Posted
Elixir Cada
Audi Mechanic

Hi Jean,

Any update on the issue? Have you contacted the Dealership?

Posted
Customer

I contacted them early this morning - just when the manager arrived - he had no news and d idn't get back to me today.   I talked to him about the two steering parts that you mentioned (column or module) and the scan - he said they have been on those things.    If I wasn't tied down here at the ranch with horses that are under my care until Saturday morning, I was tempted to fly over to Spokane in the morning, (Fri) and drive it home.   I am obligated to stay here tomorrow though - so will call them again in the morning - not anxiouis to drive the 250 miles over desolate roads of Montana with the risk of a breakdown - but may have to go for it early next week.  

The Audi USA person that has been the Waranty authority mad a strange suggestion.  He said it is a long shot but, just maybe, the car has re booted its system on its own.  The software might have fixed itself.   Hmmmmm.   Have you ever heard of this??

Posted
Elixir Cada
Audi Mechanic

you can ask the Manager to check the software and see if you got the latest installed on your vehicle. Yeah, the system might have relearn or rebooted that is why it fixes its own. 

It is better to check everything first especially the software before driving it home.

 

Posted
Customer

I will do that in the morning - and let you know what he says - thank you for helping me get through this - I appreciate it very much

Posted
Elixir Cada
Audi Mechanic

Hi Jean,

Any update on the issue?

Posted
Customer

Well no update to be sure - same old thing.  I made them promise that the software was the latest - they said yes.  I can either leave the car there longer or, as I am going to do, just go and pick it up.  Flights to Spokane look good Monday - they have a shuttle from the airport - and I will drive it home the 250 miles without incident - hopefully.  Not sure what else to do - 

Posted
Elixir Cada
Audi Mechanic

if the software is updated and parts have been checked then i guess you are all set. Make sure you have someone with you or have your communication open incase theres a car breakdown. Good luck and drive safe.

Let me know if you have further questions. 

 

Posted
Customer

Thank You So Much Elixir - I'm hoping for the best on the trip -  I haven't been making any road trips for the last 10years!  At least the roads will be good.   I really appreciate your staying with me on this one - hope I can give you a review.  Jeannie

Posted
Get An Answer 

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

Get An Answer 

More Audi Questions...

Date
Questions

10/2/2019
My SQ5 2016 Audi has power steering problems. The power steering...

9/25/2019
I replaced my water pump and temp sensor on my 2013 Audi A4 Quattro...

7/26/2019
trying to install sirrus sat in my 2016 audi a8 getting this error...

10/24/2018
Help!--I have an'08 R8 with a dead battery. So dead that the hood...

4/12/2018
I own a 2014 A-6 diesel. I am having issues with the MMi system...

Ask Your Audi Question & Get An Answer Now!