i am trying to get this piece of shit i phone 7 out of the disabled mode and have tried literally everything shown on your website

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Customer

i am trying to get this piece of shit i phone 7 out of the disabled mode and have tried literally everything shown on your website

Last updated
Byron Narciso
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Byron Narciso
Apple Certified Tech

Hello Lyon I'm happy to help you here. Do you have a computer we can work on to reset the IPhone 7? Please let me know by typing a response at the top and clicking on send response

Posted
Byron Narciso
Apple Certified Tech

Do you have a computer we can work on to reset the IPhone 7? Please let me know by typing a response at the top and clicking on send response

Posted
Customer

I recently had to have my i phone 7 repaired for a cracked screen.  The phone was disabled before the repair. A house call tech came to the house yesterday and to my total amazement was able to repair it but the phone remains disbled. He said go to itunes, a waste of time as always,so I got the latest updates for my phone and the latest updates for my PC.  I  think, although am never sure, backed up the phone to my laptop.  I have done everything recommended that I should do yet am no where near a solution.  I tried to restore the phone after pushing the turn off button and volume reduction button, and everything was proceeding normally, the phone's soft ware was updated, and then the persistent  iphone disabled connect to itunes which i won't even bother to do. I might go pound sand but not that.  So, unless you can help, my pos i phone will be going into deep hiberntion

Posted
Customer

i have to leave in about 30 min to buy an icepick to run through my brainstem so i can escape this hell of cell phones, dvd players, televisions, computers and the degradation of society as we used to know it. thankee.. the phone number i listed was one of those ancient phones that hooks into a wall and is actually the only secure thing left. 

Posted
Byron Narciso
Apple Certified Tech

OK. I was trying to reach you again but im not getting an answer. We will be needing your computer again to reset the Iphone 7.  Updating the iPhone will not fix a disabled phone.   

Posted
Customer

i am ready for another fruitless experience with a computer and a cell phone a double dose

 

Posted
Customer

you will have to call me because my wife is disabled severely and get busy very rapidly early in morning. I won't even think of looking at this because i will be drowning in caregiver chores by 9-10 o'clock.  Call ***-***-**** . can you do that?

Posted
Byron Narciso
Apple Certified Tech

Sure. What time you'll be available in the afternoon or evening for me to call you? 

Posted
Byron Narciso
Apple Certified Tech

Hi Lyon, 

I tried calling you at ***-***-**** but the nice laday  who answered the phone when i was looking for you said I dialed a wrong number. 

Posted
Customer

are you available now?

 

Posted
Customer

i have been home all day and have not heard the phone ring

 

Posted
Byron Narciso
Apple Certified Tech

Yes. Is the number you gave  a correct number for me to reach you? 

Posted
Customer

it is ***-***-**** give me about 5 minutes to locate the cordless phone thank you for gettting back

 

Posted
Byron Narciso
Apple Certified Tech

OK. Let me know once you have the cordless phone ready.

Posted
Customer

i see a number at 5;43 she gets confused easily my wife she is very disabled.  sorry i missed you but i am ready now

 

 

Posted
Byron Narciso
Apple Certified Tech

OK. Let me give you a call

Posted
Byron Narciso
Apple Certified Tech
Byron Narciso
Apple Certified Tech

Issue identified : Iphone disabled  
Solution Implemented: call|remote| reset iphone via itunes|recover apple id account| restore from backup | problem solved  

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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