I am connected by airport with the wifi service of a hotel, on both PC and MacBook Air. No problems with PC, and no problem with MacBook yesterday,...

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Customer

I am connected by airport with the wifi service of a hotel, on both PC and MacBook Air. No problems with PC, and no problem with MacBook yesterday, but today there was a new twist. Unlike yesterday, while invoking the Airport, I was prompted to provide password to the computer and a computer name. I had no idea what the computer name was. Next to the box the prompt gave examples, and I selected MyComputer or something similar. The I proceeded to try to get onto Safari. Airport shows that the wifi is connected, but a box comes up in the middle of the page when I try to get online with the message: Safari Can't Open the Page Safari Can't Open the Page "https://www.google.com/search?client=safari....[more gobbledygook]...PWJI" because Safari can't establish a secure connection to the server "www.google.comm". So how can I get online?

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Last updated
Ramy De Jesus
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (MacBook) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

OK I'm ready.

Posted
Ramy De Jesus
Apple Certified Tech

Hi Don! Thank you for choosing ExpertHelp.com. Can you try to turn off your wifi for 3 minutes and the enable it again and see if you will still be getting the same error message. 

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Customer

OK I'm doing it.

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Ramy De Jesus
Apple Certified Tech

I will be standing by.

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Ramy De Jesus
Apple Certified Tech

Hi Don any updates? Standing by for your response.

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Customer

OK I turned the computer off for 4 min., then turned it back on an the same page appeared. Then I turned the wifi off at Airport and then turned it on again with the same results. Maybe I should now turn the wifi off for 3 min while the computer is still on?

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Ramy De Jesus
Apple Certified Tech

Just turn off the wifi while the computer is on. Wait for 3 minutes and then enable the wifi again. 

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Customer

OK

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Ramy De Jesus
Apple Certified Tech

I will be standing by for the result.

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Customer

Still the same.

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Ramy De Jesus
Apple Certified Tech

How strong is the wifi signal?

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Customer

It's very strong. The new issue seems to be secure connection. I'm going to have to leave in a few minutes and be away for 4 hours. What's the best way to continue this consultation?

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Customer

Olease re-read original question.

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Ramy De Jesus
Apple Certified Tech

You will receive emails from us just open the email and the click on the link to go back to this chat page. Can you request to the from desk of the hotel for a internet cable and can you try to connect to the internet wired insted of wifi. Advise me if this will resolve your issue. I will leave this page open and will wait for your response.

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Customer

Thanks, I'll try ethernet and get back to you.

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Ramy De Jesus
Apple Certified Tech

I will be standing by and will wait for your updates.

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Customer

The Macbook Air doesn't have an ethernet port.

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Customer

This thread doesn't show my previous conversation with De Jesus on this problem.

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Ramy De Jesus
Apple Certified Tech

I see. Do you have other browsers like google chorme or firefox?

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Customer

Yes but I can't get to them except via Safari.

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Ramy De Jesus
Apple Certified Tech

Do you have anti virus? If you have disable the website shield and then reboot safari.

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Ramy De Jesus
Apple Certified Tech

And also make sure the time on your mac is correct. Sometimes if the time is not sync with the correct time this is happening.

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Customer

I managed to get to Google through Yahoo. Strange. I'll try correcting the time, since I changed time zones, but that was not a problem yesterday.

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Ramy De Jesus
Apple Certified Tech

Can you try it please and also if you have anti virus disable the web shield.

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Customer

I finally fixed time (not easy), but since I got on through Yahoo I wonder whether I should try going straight to Google now. What do you think?

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Ramy De Jesus
Apple Certified Tech

Go ahead and try Google now. Advise me what will happen.

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Customer

OK. It works.

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Ramy De Jesus
Apple Certified Tech

Please do not forget to click on the Green Accept Answer button for me to receive a credit for assisting you. Thank you for allowing us to help you.

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Ramy De Jesus
Apple Certified Tech

Dear Don, It was a pleasure helping you with your MacBook issue today. Here is a summary of the resolution.

Issue identified : Can' open site on wifi hotel
Solution Implemented : Live chat. Provided possible solutions on this chat page. Customer can connect now and can open site. Issue resolved. Case closed. Chat ended. Customer provided a tip.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )

Posted
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