I have an Imac and a macbook. My Imac is directly connected ti the internet. My macbook is connected through a system (mac product cant remember...

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Hi Jane

Do you know if your macbook has an available ethernet port to use a direct connection  or is it connected via wifi?

Please let me know by typing a response at the top and clicking on send response

Also, May I know what version of OSX you're running?

OK.  Just to confirm you are using the imac to chat with me now correct?

OK. Do you mind If i give you call just to  things easier for us?

Do not close this screen. I'll be calling you now 

Issue identified :  connected cannot browse |
Solution Implemented: call cusomer powercycle wifi| macbook| remove all browser extensions in safari and chrome | reset chrome| problem solved 

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