Doesn't recognise the wifi signal. won't access the internet.

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Customer

Doesn't recognise the wifi signal. won't access the internet.

Last updated
Byron Narciso
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (MacBook) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Byron Narciso
Apple Certified Tech

Hello Lon I'm happy to assist you here.

Does it not detect all available wifi (public and private network)? When was the the last time it connected to wifi? Do you have an ethernet adapter available too? 

Please let me know by typing a response at the top and clicking on send response

Posted
Customer

It worked until last night. It seems to be connecting for about 10 seconds after a restart and loses the signal and doesn't find it. It is a private network. I tried connecting directly by cable to the router but it did nothing.

Posted
Byron Narciso
Apple Certified Tech

OK.  Do not close this screen. I'l be giving you call. 

Posted
Byron Narciso
Apple Certified Tech

Issue identified : wifi not working | lan not working  
Solution Implemented: call | reset smc | wthernet working  | configure wifi | connected able to browse | restart machine to test if it will connect agaib | connected automatically | problem solved 

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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