My iPhone messed up after loosing power.. Now it is asking me to enter a passcode to reconnet. I cannot get my passcode number because I cannot...

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

 Hi Janice,

Thank you for waiting!

The passcode is a Hardware lock on the phone.

Normally set up when it was purchased or when finger print access was registered.

Does it say to wait for few minutes after you type in an incorrect code?

How many minutes to wait was the last attempt you did?

OK, Here is the situation.

First. The passcode cannot be reset. There is no option to reset and get a new passcode.

The only way around this are two steps.

1. Remember the code - it should be Normally set up when it was purchased or when finger print access was registered.

There is an attempt limit. if all attempt was used and still did not go through the phone will say "iPhone is disabled"

2. Resetting the phone to Factory Defaults/ Using a computer we can restore the phone to factory defaults erasing the configured passcode.

Let me know what you think.

Ok Are you on a computer now?

is this a Windows or a MAC computer?

Expert Notes:

Call customer / Remote Access

Assisted customer in resetting the iphone using the computer.

Reset complete

Customer does not know what the apple Id password.

Customer got assistance from apple regarding the apple ID password and said they will have to wait until tomorrow for the Password to reset.

Will call customer tomorrow for updates.

 Expert notes:

Call customer

customer said that she had an update with the apple ID adviser and may take couple of days.

Customer said she will call back once she got the ID password changed and set the phone up.

Left my number - ***-***-****

Expert notes:

Call customer and customer said no update yet on the Apple Id recovery from apple

Will call customer again tomorrow for follow up.

Expert notes:

Call customer again and said that they got the update and the phone will be unlocked on august 7

Will call customer again on August 8

Expert Notes:

Call customer / Customer verified that the Activation went through now.

Issue resolved

Will call customer tomorrow to assist in Accepting the Question.

Dear Janice, It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified :

Forgot Passcode

Solution Implemented :

Call customer  /. Remote Access

Assisted customer in resetting the iphone using her computer itunes

iPhone was restored

customer had to call an Apple Id adviser in help of recovering their apple ID and Password

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****