I have 2 horizontal black lines across the top of my screen (about 5 months now) , yesterday there was some sort of “software” upgrade, I didn’t...

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Customer

I have 2 horizontal black lines across the top of my screen (about 5 months now) , yesterday there was some sort of “software” upgrade, I didn’t catch it as it flashed across the screen quickly. Since yesterday I can no longer connect to my Fios wi-fi. ? Any help would be great otherwise I’m gonna put a bullet in it. (Lol)

Last updated 9/25/2018

Byron Narciso

Vizio Tech

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Vizio nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated 9/25/2018

Byron Narciso

Vizio Tech

Hi Harry, Can you provide me the model number of the TV?

Posted 9/25/2018

Byron Narciso

Vizio Tech

Hi Harry, Can you provide me the model number of the TV?

lPlease et me know by typing a response at the top and clicking on send response

Posted 9/25/2018

Customer

I’m here

Posted 9/25/2018

Byron Narciso

Vizio Tech

Hi Harry,

Do you have the model of the Vizio TV?

Posted 9/25/2018

Customer

Vizio_M601d-A3

Posted 9/25/2018

Byron Narciso

Vizio Tech

Thanks for the info. Are you getting an error message when trying to connect wirelessly?

Posted 9/25/2018

Customer

Simply says not connected, at this point I reset to factory settings and went through the complete setup 3 or 4 times, all other devices are connecting fine. It see’s the signal but will not connect. It just started after the random upgrade yesterday

Posted 9/25/2018

Byron Narciso

Vizio Tech

OK. Do not close this screen. I'll give you a call.

Posted 9/25/2018

Customer

Posted 9/25/2018

Byron Narciso

Vizio Tech

Posted 9/25/2018

Byron Narciso

Vizio Tech

Issue identified : smart Tv will connect to wifi
Solution Implemented : call customer| unplug Tv and wifi | press and hold the power button for 20 sec| reconnect to wifi | connected | test netflix | problem solved
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 9/25/2018

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Byron Narciso
Vizio Tech

Byron has over 15 years of Technical Support Experience with expertise on Windows, Apple devices , Android, Virus Removal, Cloud Computing, Email Configuration, Smartphones, Facebook, Instagram, Kindle, Twitter,Dropbox, Linkedin, Printer configurations and Networking. He has worked for some of the top computer manufacturers in the world and has served as a Subject Matter Expert for Level 1 and 2 technicians providing assistance in resolving advance technical issues. Byron holds a degree in Electronics and Communications Engineering with a DSCE and CCNA certification.

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I have 2 horizontal black lines across the top of my screen (about 5 months now) , yesterday there was some sort of “software” upgrade, I didn’t...

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