Samsung tv UN40KU6290FXZA bought in 2017 regist. With you : after turning on delay in image appearing. Direct tv has checked dish and state it is...

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Hi Haskell,

Thank you for waiting!

Can you describe more with what is wrong with the TV?

Dear Haskell, It was a pleasure helping you with your Samsung issue today. Here is a summary of the resolution.
Issue identified : TV takes too long to boot up.

Solution Implemented :

Call customer and Asked how he is turning off and turning on the TV.

Found that he is using the Direct TV Remote and is turning off the DTV box instead of the TV in which the DTV box takes too long to reboot and re program.

Advised customer that shutting the TV down He will have to use the Samsung Remote.

Tested Turning off and turning back on the TV using the Samsung Remote

Issue resolved

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