how to unlock an iphone with forgoten id and passcode

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Hi Fransisco,

Im calling your number now.

Dear Francisco, It was a pleasure helping you with your Apple / iPhone issue today. Here is a summary of the resolution.
Issue identified :

Activation problem

Solution Implemented :

Call customer

Customer mentioned that the phone came from someone else and they now do not know what the apple Id and password is.

Advised customer that the Apple Id is a security protection on the phone and can only be unlocked via 1. knowing what the Apple Id and password is 2. Bringing it to an Apple store for recovery but it will require the original proof of purchase of the phone.

Advised customer of an apple store closest to him 

Address:242 Los Cerritos CenterCerritos, CA 90703 ***-***-****

Advised to have the original Proof of purchae of the phone and to call first for schedule / Also Advised to contact the original owner for a possible Account recovery.

Answer Accepted

Initiating upgrade refund as requested by the Customer.

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****