How do I get my phone unlocked?

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with AT&T nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Karan,

Thanks for waiting. Im here to help. Can you please provide the model of your phone? What do you mean by unlock? You want to use a sim card from a different network provider?

Thanks for your response. Can I call you on the number that you provided? Can you verify if this is correct   ***-***-**** ?

Thanks for the information. Is it an AU phone number or a US phone number? When I try to call the number it give me a message that it is an invalid number

I understand. What is the name of your previous network carrier? Is it  Telstra, Optus, Virgin, etc?

Thanks for the information. Here's the information on how your phone can get unlocked. 

1. You will need to contact your carrier (AT&T) and request an unlock. Your account might need to meet requirements for unlocking. After you submit the request, it might take a few days to complete. To get your request's status, contact your carrier.
2. After your carrier confirms that they unlocked your iPhone you can now use a sim card from a different provider

Let me know if you have questions.