I am trying to start up my HP windows 10 and all I am getting is a black screen with the HP logo and at the bottom it says “starting automatic...

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Customer

I am trying to start up my HP windows 10 and all I am getting is a black screen with the HP logo and at the bottom it says “starting automatic repair” and then it goes to a blank screen but the power is still on. How can I fix this?

Last updated
Ferdinand Aquino
HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

I got a blue screen error yesterday as well but I had to go to work so I didn’t have time to troubleshoot. I tried to start it up today and all I am getting is what I described in the first message. 

Posted
Ferdinand Aquino
HP Technician

 Thank you for your response dylan.

Is the computer running on Windows 10?

Posted
Ferdinand Aquino
HP Technician

Can you also tell us what the model is?

Posted
Customer

Yes it is windows 10. It is a HP Pavilion. Model 14-bf040wm

Posted
Ferdinand Aquino
HP Technician

Can you try this three times,

when the loading shows up.

Hold the power button down to shut down the computer.

Do it three times and on the 4th time you turn it on let me know if you get a troubleshooting options.

 

Posted
Customer

Yes I now have troubleshooting options 

Posted
Ferdinand Aquino
HP Technician

ok tell me what the options are and iw ill tell you what to choose

Posted
Customer

Exit and continue to windows 10

Use a USB drive, network connection, or windows recovery DVD

Reset your PC or see advanced options

Turn off your PC 

Posted
Ferdinand Aquino
HP Technician

Choose Advanced options

Posted
Ferdinand Aquino
HP Technician

 Let me know what the next options are.

Posted
Customer

Exit and continue to windows 10

Use a USB drive, network connection, or windows recovery DVD

Reset your PC or see advanced options

Turn off your PC 

Posted
Ferdinand Aquino
HP Technician

Choose the one that says Advanced options and let me know what are the next ones

Posted
Customer

Reset this PC, which lets you choose to keep or remove personal files, and then reinstalls windows.

Recovery Manager, HP backup and recovery or contact HP support.

Advanced options

Posted
Ferdinand Aquino
HP Technician

Expert Notes:

Call customer

All recovery and restore options are not working and are grayed out.

Advised ccustomer that we will need to perform an reset using a SB flash drive

Customer will call back tomorrow once he have a computer that can be used to make a Windows installation drive.

Left my number and will wait for customer's update.

Posted
Ferdinand Aquino
HP Technician

 Expert notes:

Customer already have a Windows 10 installation disk

Advised customer to run it on the computer with problem to initiate the installation.

Will call customer around 12MN EST

Posted
Ferdinand Aquino
HP Technician

Expert Notes:

Call customer Ran the installation of the USB drive - HDD not being opened but is detected in BIOS

One more restart and the computer showed a SMART error - Advised the HDD had to be replaced

HDD was the main cause of all the problem.

customer asked for 1 week for the HDD replacement.

Will call customer after a week.

Posted
Ferdinand Aquino
HP Technician

Expert Notes:

Call customer / Customer said he will get the HDD middle of next week.

Agreed a callk back on Friday Nextweek AM EST

Posted
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