I have a Dell inspiron 3650 which is connected to an Epson WF pro 4630 printer. I need the steps required to get the printer and computer to work...

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I have a Dell inspiron 3650 which is connected to an Epson WF pro 4630 printer. I need the steps required to get the printer and computer to work together. Right now the only thing that the printer does is print a few word in blue and will not print e mails or other items I need. My computer uses windows 10 and the only printer listed is Epson WF-4630(fax). Does fax mean to send data over the phone? Can you help. My old computer uses window 8.1 and does not work now. I can not get it to come up to ask me for my sign on. Can this be corrected?? Thanks Gerry

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Ferdinand Aquino
Dell Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Dell nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Dell Expert

Hi Gerald,

Thank you for waiting!

Does the printer wok fine if you scan or copy?

Posted
Ferdinand Aquino
Dell Expert

Hi Gerald,

Thank you for waiting!

Does the printer wok fine if you scan or copy?

Posted
Ferdinand Aquino
Dell Expert

Hi Gerald,

Thank you for waiting!

Does the printer wok fine if you scan or copy?

You may also want to try performing cleaning because the black colors might be just blocked or clogged

When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response or you can call me at ***-***-**** . I will be standing by for your response.

Posted
Ferdinand Aquino
Dell Expert

Hi Gerald,

Thank you for waiting!

Does the printer wok fine if you scan or copy?

You may also want to try performing cleaning because the black colors might be just blocked or clogged

When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response or you can call me at ***-***-**** . I will be standing by for your response.

Posted
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