I am a Amazon Prime member. My remote does not have an Amazon button. How can I access Prime?

How It Works

Get an answer in three easy steps. Here's how it works...

1. Ask Your Question

Enter your Samsung question at the top of this page and click Get An Answer.

2. Pick Your Priority

Tell us how quickly you want your Samsung question answered.

3. Get An Answer

Connect with your Samsung Expert via online chat or telephone call.

Get An Answer

Answer

Customer

I am a Amazon Prime member. My remote does not have an Amazon button. How can I access Prime?

Last updated 2/15/2019

Ferdinand Aquino

Samsung Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Samsung nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated 2/15/2019

Ferdinand Aquino

Samsung Expert

Hi Bruce,

Thank you for waiting!

What is the model of your Samsung TV?

Posted 2/15/2019

Customer

I erroed my TV is a Sony. Can you still help?

Posted 2/15/2019

Ferdinand Aquino

Samsung Expert

Yes Bruce What is the Sony model?

Posted 2/15/2019

Customer

KD43X720E

Posted 2/15/2019

Ferdinand Aquino

Samsung Expert

Is the Tv connected to your internet / Wifi?

Posted 2/15/2019

Customer

I don't think so

Posted 2/15/2019

Ferdinand Aquino

Samsung Expert

Is netflix working on the TV?

Posted 2/15/2019

Customer

Yes, there is a Netflix botton on the remote

Posted 2/15/2019

Ferdinand Aquino

Samsung Expert

Are you subscribe to netflix?

If Yes, Is it playing videos on Netflix?

Posted 2/15/2019

Customer

Yes, I subscrib to netflix and it does play videos

Posted 2/15/2019

Ferdinand Aquino

Samsung Expert

Press the HOME button on your remote and go to All apps

Let me know if you are seeing different applications on your TV

Posted 2/15/2019

Customer

OK give me a few minutes.

Posted 2/15/2019

Ferdinand Aquino

Samsung Expert

Okay, Can you also verify a good number to reach you?

Im trying to dial your number but it is unavailable its says.

Posted 2/15/2019

Customer

At all apps there is a box for Prime. ***-***-****

Posted 2/15/2019

Ferdinand Aquino

Samsung Expert

There. that should access the amazon prime video server.

Launch it. If you are subscribe to Amazon prime - You may have to sign in.

Let me know if it works.

Posted 2/15/2019

Customer

Hang on

Posted 2/15/2019

Customer

It shows a code and wants me to enter it but I don't know how.

Posted 2/15/2019

Ferdinand Aquino

Samsung Expert

Can you tell me exactlay what it says?

Posted 2/15/2019

Ferdinand Aquino

Samsung Expert

Are you on a computer now?

Posted 2/15/2019

Customer

Ok it gives a code in a box. then asks to sign in to Amozon account to up date. I guess that is what I should do?

Posted 2/15/2019

Ferdinand Aquino

Samsung Expert

Yes Let me call you.

Posted 2/15/2019

Ferdinand Aquino

Samsung Expert

Dear Bruce, It was a pleasure helping you with your issue Sony today. Here is a summary of the resolution.
Issue identified :

How to access prime video
Solution Implemented :

Call customer

Had customer to go to HOME > all aps > Prime video

assisted customer in going to a computer > Amazon.com > Prime and register the TV by typing the code given by the TV

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 2/15/2019

Get An Answer

Testimonials

Featured Samsung Expert

Byron Narciso
Samsung Expert

Byron has over 15 years of Technical Support Experience with expertise on Windows, Apple devices , Android, Virus Removal, Cloud Computing, Email Configuration, Smartphones, Facebook, Instagram, Kindle, Twitter,Dropbox, Linkedin, Printer configurations and Networking. He has worked for some of the top computer manufacturers in the world and has served as a Subject Matter Expert for Level 1 and 2 technicians providing assistance in resolving advance technical issues. Byron holds a degree in Electronics and Communications Engineering with a DSCE and CCNA certification.

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

Get An Answer

More Samsung Questions...

Date

Questions

1/11/2022

My Samsung TV only shows video playback in the upper left corner,...

10/31/2019

My Samsung Galaxy Note 8 (Gold) Giving Trouble

10/4/2019

Samsung Flex Washer 6 cu. ft. The top washers and lower are both...

10/2/2019

I was downloading pictures from Samsung galaxy 8 pus to a PC . I...

10/1/2019

Ask Your Samsung Question & Get An Answer Now!