problem downloading dell command update

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Hi Robert,

Thanks for waiting. Im here to help. May I know if you get an error message when you try to download the update?

 Thanks for your response. Do you mind if we do a screen sharing so I can check and help you fix your issue?

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 Dear Robert, It was a pleasure helping you with your Dell issue today. Here is a summary of the resolution.

Issue identified : Unable to Download Dell Command Update

Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to check the update that he is trying to install / We discovered that Dell command software on his computer is up to date / Explained that the update that he is trying to install is for Windows 10 only and will not work with Windows 7 / Customer understand / no other issues raised / Issue Resolved / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .