my onkyo dx-c390 6 disc player is giving a mech error message. what can I do about this?

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Customer

my onkyo dx-c390 6 disc player is giving a mech error message. what can I do about this?

Last updated
Charles Totherow
Onkyo Tech

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Onkyo nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Charles Totherow
Onkyo Tech

There are disk lens cleaner for sale at Wlamrt that you can get and insert the disk cleaner to try to cleanse the lens of the laser.

Posted
Charles Totherow
Onkyo Tech

I meant to say they are for sale at Walmart the disk lens cleaner.

Posted
Charles Totherow
Onkyo Tech

Is there any error messages displayed on the display of the unit itself?

Posted
Customer

im ready

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Charles Totherow
Onkyo Tech

Hello is there any error messages that are displayed on the unit itself?

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Charles Totherow
Onkyo Tech

Or will the cds just not play?

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Customer

yes...as I said mech error...I think I accidentally put an extra cd in when it had one in the play area

Posted
Customer

it will do nothing

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Charles Totherow
Onkyo Tech

May I call you to get more information of the problem?

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Customer

yeah if you dont charge me more money

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Charles Totherow
Onkyo Tech

The price is the same no more money.  i will call you now.

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Charles Totherow
Onkyo Tech

Called customer and advised to take the top off of the cd changer to check if there is a cd stuck in the machine.  Customer will get back with me after this task.

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Customer

thanks...worked as I thought it would...I just needed a little encouragement to actually do it ...lol

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Charles Totherow
Onkyo Tech

Dear Marc, It was a pleasure helping you with your Onkyo issue today. Here is a summary of the resolution. 


Issue identified : Customer  6 disk cd changer would not play a disk

 

Solution Implemented : I called and advised customer to open the disk changer and see if there was a disk stuck in the changer

Problem solved

 

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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