Enter your Onkyo question at the top of this page and click Get An Answer.
Tell us how quickly you want your Onkyo question answered.
Connect with your Onkyo tech via online chat or telephone call.
How do I get rid of Program guide isn’t responding?
Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Onkyo nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.
Are you using Direct TV as your tv service?
Available to speak now
Please try to reset your cable box by unpluging the unit and plug back in please.
Unplugged the box and thecmessage remained
Who do you have for tv service, what company is it?
Cox
One moment please.
what model of your tv do you have?
Sony
Thank you one moment please.
Shut your TV off, and then unplug the power cord from the back of the wall. Count to 30 and then plug the power cord back into the box. It will then start rebooting. Wait 3 minutes and then turn the TV on and let me know exactly what you see on your screen please.
Please let me know after your tv comes back on if the error message is still there?
Picture reset mode is on
Go through the promts and see if the error message appears please?
We need to find out if it's your TV or your cable box that's causing it
All is well now.
Do you have the original remote of the tv?
Yes
Dear Steve , It was a pleasure helping you with your Onkyo issue today. Here is a summary of the resolution.
Issue identified : cx getting Program Guide isn’t responding error on the screen
Solution Implemented : I left replies on how to reset the tv. TV is nor working with the error message.
Accepted Answer
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Testimonials
Byron Narciso
Onkyo Tech
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!