I have a Samsung j2 pro all of a sudden when I have a voicemail message it notifies me by calling my number and wont stop until I open my messages.

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Customer

I have a Samsung j2 pro all of a sudden when I have a voicemail message it notifies me by calling my number and wont stop until I open my messages.

Last updated
Ferdinand Aquino
Samsung Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Samsung nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Customer

ready

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Ferdinand Aquino
Samsung Expert

Hi Diana,

Thank you for waiting!

Do you have an idea what number is being used to call you and notify you about the voicemails? 

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Customer

yes my own number

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Ferdinand Aquino
Samsung Expert

May I know who is your cell service provider?

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Customer

when I answer it it tells me I have a new voicemail message

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Customer

jeenne mobile

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Ferdinand Aquino
Samsung Expert

Ok Hang on and let me check.

Are we chatting thru the same phone now/

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Customer

no im on my computer

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Ferdinand Aquino
Samsung Expert

Ok I've checked it.

This is being handled by your provider.

Can you try giving them a call.

Tell them to change your "your voicemail notification" to just regular notification and not a call.

Let me know once they have changed it so we can test it out.

I beleive you can reach Jeenee Support here 1300 054 631

I'll wait for your response.

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Customer

i cant do it now but i can take the information you gave me and give them a call when I have more time, Thankyou at least thats something to go on

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Ferdinand Aquino
Samsung Expert

Hi Diana,

Any update with the voicemail problem?

were you able to make an adjustment with your carrier about the voicemail calling you for notification?

 

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