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Have a phone that lock can you help me
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Samsung nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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Hi Derrell,
Thank you for waiting!
Do you know what kind of lock it is in? can you tell us what it says on the screen?
It said that i need a pin number (4)
Can you tell us exactly what is written on the screen?
It say swipe to unlock
Then it said enter a pin number
ok go ahead and swipe it and tell us what it says next.
also is there a number I can reach you at that is not the samsung phone that having trouble? a landline maybe
415 574090
Ok hang on and don't close this screen.
its missing a number
can you confirm the phone number? what you type is missing a number
***-***-****
Dear Derrell, It was a pleasure helping you with your Samsung issue today. Here is a summary of the resolution.
Issue identified :
Forgotten PIN problem
Solution Implemented :
Call customer
Advised that the pin cannot be changed or recovered,
Advised customer that a reset is required to remove the PIN
Try resetting the phone but it was set to PIN protection which also prevents reset or restart without the PIN "Please enter PIN to turn the phone off"
Advised customer that the phone cannot be restored either because PIN protection is set up.
Advised customer He will need to take it to his carrier and see if it can be reset since he has purchased the phone thru the same carrier and if not He will need to get a new phone.
Answer Accepted
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