Enter your iPhone question at the top of this page and click Get An Answer.
Tell us how quickly you want your iPhone question answered.
Connect with your Apple Certified Tech via online chat or telephone call.
I have locked myself out of my iphone7.
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Forbes,
Thank you for waiting!
May I ask what does your phone ask or say when you turn it on?
Hi I am Kathleen, are you still there?
Hi Kathleen,
Yes I am here
May I ask what does your phone ask or say when you turn it on?
Hi Kathleen,
Yes I am here
May I ask what does your phone ask or say when you turn it on?
It goes to Activation Help, ..."A password is required to activate this device.... "
I don't have my password
ok Its an Activation page.
Is there another number I can reach you at?
And I don't have my password to log into iTunes
Yes ***-***-****
ok hold on and I will give you a call.
Don't close this page.
ok thx
Dear Kathleen, It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified :
Forgot apple Id and password / Activation lock
Solution Implemented :
Call customer
Checked the Id and was able to identify that it is her email for work.
Assisted in resetting the apple Id password thru iforgot.apple.com
Password is trying to reset thru her phone.
Advised customer to tak to their IT put the SIM card temporarily to another phone to receive the password reset notification
Answer Accepted
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Testimonials
Byron Narciso
Apple Certified Tech
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!