I have a HP printer officejet5255 and on the little window in front it says copy doesn't support size of paper in tray. Anything I print now comes...

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Customer

I have a HP printer officejet5255 and on the little window in front it says copy doesn't support size of paper in tray. Anything I print now comes out as a half sheet printed with the bottom of the sheet blank How do I fix this?

Last updated
Ferdinand Aquino
HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Ferdinand Aquino
HP Technician

Hi Jim,

Thank you for waiting!

Are you printing from a computer?

 

Posted
Ferdinand Aquino
HP Technician

Dear Jim, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

Error "Incorrect paper size" when copying.

Solution Implemented :

Call customer / REmote Access

Wento to a browser and access the printer's web settings

Changed the copy settings to paper size

Test copy - OK

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

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