My iPhone screen doesnt work its just black

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My iPhone screen doesnt work its just black

Last updated
Ferdinand Aquino
Apple Certified Tech

Hello and welcome to! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Ferdinand Aquino
Apple Certified Tech

Hi Fausto,

Thank you for waiting!

May I know what happen when you plug in the charger?

Does the screen shows any difference?

Ferdinand Aquino
Apple Certified Tech

Dear Fausto, It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified :

Blank Screen

Solution Implemented :

Call customer

Assisted in performing a hard restart by holding the Power button and Home.

still black screen

Tried calling the number it rang and made sounds but still no display.

Advised customer of a hardware problem

Confirmed to customer that the phone accidentally fell and few days after the screen went off.

Advised to bring it in to an apple Store for service as it is a hardware problem which may need to reconnect or replace the LCD panel

Answer accepted

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