I have a Samsung S3 watch and a Samsung S10 phone that is paired and is working fairly well except that when I need to change the watch face on my...

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Customer

I have a Samsung S3 watch and a Samsung S10 phone that is paired and is working fairly well except that when I need to change the watch face on my watch it will not change. This is despite the fact the phone says that I should look on the watch for the change. My contact number is ***-***-**** . Thank you in advance for your kind assistance.

Last updated 8/13/2019

Ferdinand Aquino

Samsung Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Samsung nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated 8/13/2019

Ferdinand Aquino

Samsung Expert

Hi Gary,

THank you for waiting!

Are you referring to the Samsung Gear S3?

Posted 8/12/2019

Customer

Yes, that is the watch. Maybe it's best not to do it now since the battery is very low on the watch and the charger is at home. I am at work at this time. Could I call you later today after work?

Posted 8/12/2019

Ferdinand Aquino

Samsung Expert

Yes You can call me directly buy I am on a US number ***-***-****

Or should I call you instead?

Posted 8/12/2019

Ferdinand Aquino

Samsung Expert

Yes You can call me directly but I am on a US number ***-***-****

Or should I call you instead?

Posted 8/12/2019

Customer

I could call you later. No problem.

Posted 8/12/2019

Ferdinand Aquino

Samsung Expert

Ok. Number is ***-***-****

Thanks!

Posted 8/12/2019

Customer

Hi Ferdinand, I am ready for your help now.

Posted 8/13/2019

Customer

I m trying to call you on your number without any success.

Posted 8/13/2019

Ferdinand Aquino

Samsung Expert

Okay try it again.

Posted 8/13/2019

Ferdinand Aquino

Samsung Expert

Dear Gary, It was a pleasure helping you with your Samsung issue today. Here is a summary of the resolution.
Issue identified :

Can't change watch face.

Solution Implemented :

Call customer

Assisted customer in isolating the problem by syncing it back to an old phone.

Old phone sync fine with no problem.

Assisted in syncing it back to the new phone and assisted on how to Upload the new watch face using just the watch set up.

Watch face updates thru the watch but is having delay problem using the wearable app.

Advised customer to use the watch set up temporarily and the problem seems to be a compatibility problem with the Bluetooth of his phone.

Answer Accepted

Customer will use the watch settings to change watch face

Test it again and it is working now.

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 8/13/2019

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I have a Samsung S3 watch and a Samsung S10 phone that is paired and is working fairly well except that when I need to change the watch face on my...

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