Hi, I have a Samsung large TV -Detailks as follow: MODEL: UA55C 7000 WF TYPE No: UA55C7000 MODEL CODE: UA55C7000WPXXY VERSION No.SQ01 S/N:...

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Hi, I have a Samsung large TV -Detailks as follow: MODEL: UA55C 7000 WF TYPE No: UA55C7000 MODEL CODE: UA55C7000WPXXY VERSION No.SQ01 S/N: NE4D3MUZ600073R N363 MADE IN MALAYSIA I would appreciate HELP with : I have had the NBN wifi modem system installed at my house and Telstra have stated that I need a WIFI connection from the NBN monitor box -- to the SAMSUNG TV - Question is how do I proceed ?? Thanks for your assistance -- my daily home contact # is: 02 9956 8549 and my mobile is 0404-015243 I live in North Sydney at Lavender Bay. Look forward to hearing from you - From: Peter A Kyme

Last updated
Ferdinand Aquino
Samsung Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Samsung nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Samsung Expert

Hi Peter,

Thank you for waiting!

May I know if you have the Wifi network name and the Wifi Password?

Posted
Ferdinand Aquino
Samsung Expert

Hi Peter,

Thank you for waiting!

May I ask if the TV was connected to Wifi before? also May I know if you have the Wifi network name and the Wifi Password?

Posted
Ferdinand Aquino
Samsung Expert

Dear Peter, It was a pleasure helping you with your Samsung  issue today. Here is a summary of the resolution.
Issue identified :

How to connect the Tv to Wifi

Solution Implemented :

Call customer

Advised customer that the TV model he has does not support or have an internal Wireless adapter and Samsung has a separated part for it. A USB Wireless adapter from samsung designed for his TV model. since the TC is old the part may be hard to find and Advised customer to just utilize the LAN connection

Advised customer to buy an Ethernet Cable to hook up the TV directly to the Router/modem

Answer accepted

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