HP Support Assistant is not opening correct, I uninstalled it and reinstalled about 4 times and nothing, I need my HP Support assistant. Please...

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Customer

HP Support Assistant is not opening correct, I uninstalled it and reinstalled about 4 times and nothing, I need my HP Support assistant. Please help me. e**o@yahoo.com

Last updated 8/24/2019

Ferdinand Aquino

HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated 8/23/2019

Ferdinand Aquino

HP Technician

Hi Israel,

Thank you for waiting!

Are you running the software on Windows or MAC OS?

Posted 8/23/2019

Customer

Ferdinand, i'm ready for your response

Posted 8/23/2019

Customer

Ferdinand, waiting for you

Posted 8/23/2019

Customer

Either I lost my money or I'll be contacted tomorrow.

Posted 8/23/2019

Customer

Windows

Posted 8/23/2019

Ferdinand Aquino

HP Technician

Okay,

Posted 8/23/2019

Ferdinand Aquino

HP Technician

Are we chatting now on the same computer?

Posted 8/23/2019

Customer

Yes

Posted 8/23/2019

Ferdinand Aquino

HP Technician

Can we do a screenshare?

this way We can reinstall and see what's casuing the problem.

Posted 8/23/2019

Customer

Yes, tell me how

Posted 8/23/2019

Ferdinand Aquino

HP Technician

https://fastsupport.gotoassist.com/266440846

clcik the link above

this will download the app

RUN it and say allow and yes to join the support session.

Posted 8/23/2019

Ferdinand Aquino

HP Technician

Dear Israel, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

HP Support Assistant will not open

Solution Implemented :

Call the customer and Assisted in Reinstalling the Support Assistant.

Same Issue

Found that the computer has a lot of programs that may have a conflict with the app launching.

The customer opted to just perform a complete reinstall.

Answer Accepted

If issue resurfaces in the next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 8/24/2019

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HP Support Assistant is not opening correct, I uninstalled it and reinstalled about 4 times and nothing, I need my HP Support assistant. Please...

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