I just bought a tablet computer 700T1A and it locked after a period of no use and I cannot unlock it

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Samsung question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Samsung question answered.

Get An Answer

3. Get An Answer

Connect with your Samsung Expert via online chat or telephone call.

Get An Answer 

Answer

Customer

I just bought a tablet computer 700T1A and it locked after a period of no use and I cannot unlock it

Posted
Rofel Lantican
Samsung Expert

Hi,

Thanks for your question. My name is Rofel and I will assist you with your concern.

I would like to know the operating system of the tablet? Is it windows 7?

Thanks

Posted
Customer

Hi rofel it is Windows7

Posted
Rofel Lantican
Samsung Expert

Hi,

Sorry for the late response. You mention your computer/tablet is locked. On what particular screen it is locked? Is it on the windows login screen?

Thanks

Posted
Customer

THe screen has the time and date logo of samsung myname switch user bar and alock at the bottom of the page

Posted
Rofel Lantican
Samsung Expert

Hi,

When screen with a padlock appears, touch the lock at the bottom of the screen and drag it to the top while your finger maintains contact.

Touch each letter of the configured Touch Logon password
in sequence.

Note: If there is no configured Windows account password, it is immediately Unlocked without requiring the password.

Did set a password on your login screen?

This is normal if you are not using the tablet or if you set it on idle.

If I were able to assist you with your concern please click on the Green Accept Answer button below my first response. Let me know if otherwise, so we can continue troubleshooting.

Thanks

Posted
Customer

Thank you for your help. You should though let Samsung know to include a statement about this in their help brochures.
However you were great help thanks.

Posted
Rofel Lantican
Samsung Expert

You're welcome. If you have encounter an issue in the future dont hesitate to contact us.

Thanks

Posted
Customer

New problem today the computer is asking me to put in a password. i did not creat one to the best of my knowledge and I have been using a pin number that it is not accepting. Now I am locked out again. help.

Posted
Customer

See above note from yesterday please

Posted
Rofel Lantican
Samsung Expert

Hi,

Sorry for the late response. Can you please provide the model of the tablet so that I can provide you the steps on how to unlock it.

Thanks

Posted
Customer

Sorry it is a PC 700T1A running Windows 7

Posted
Rofel Lantican
Samsung Expert

Hi,

I'm currently checking if it is possible to reset the tablet on your end or if you will need to send it to reimage the Windows 7 Operating system.

Thanks

Posted
Rofel Lantican
Samsung Expert

Hi,

I would like to know how old is the tablet and if you have important files saved on it?

Thanks

Posted
Customer

This is 2 months old Tablet and i do not have important files on it yet.

Posted
Rofel Lantican
Samsung Expert

Hi,

Thanks for your response. If the issue is the password of the OS the only way to fix it is to reinstall or reimage the Operating system. For the tablet that you have you need to bring it to the nearest repair center to fix this for you. If you can provide me your address (City, State and Zip) I can provide you the nearest repair center on your location.

Thanks

Posted
Customer

I am in Riverwoods IL. 60015 sorry for the delay

Posted
Rofel Lantican
Samsung Expert

Hi,

Here's the nearest service center in location.

Name: Intelisol, Inc

Email: C**a@intelisol.com

Address: 1001 N.E. Loop 820 Suite 200 Fort Worth, TX 76131

Phone number: ***-***-**** and ***-***-****

Distance: 806.54 miles

Thanks

Posted
Customer

Thank you Rofel Are there no centers in the Chicago area that could do this.
Should I contact Cynthia for this. Is this still under warranty.

Posted
Rofel Lantican
Samsung Expert

The service center that I've provided is the only service center on your location.

You can contact the store where you purchase it and check if they can assist you with the restoration.

Thanks

Posted
Customer

The repair place is asking for a service number prior to sending them the slate would you be the one to give me this number.

Posted
Rofel Lantican
Samsung Expert

Hi,

We are not Samsung and unfortunately we are not the one who can provide you the service number. Did you contact the store where you purchase it?

Thanks

Posted
Get An Answer 

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

Get An Answer 

More Samsung Questions...

Date
Questions

1/11/2022
My Samsung TV only shows video playback in the upper left corner,...

10/31/2019
My Samsung Galaxy Note 8 (Gold) Giving Trouble

10/4/2019
Samsung Flex Washer 6 cu. ft. The top washers and lower are both...

10/2/2019
I was downloading pictures from Samsung galaxy 8 pus to a PC . I...

10/1/2019
No picture

Ask Your Samsung Question & Get An Answer Now!