Phone "freezes" Removed back cover removed battery re-installed both re-charged still with not start up recurring problem ready to change phones...

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Customer

Phone "freezes"
Removed back cover
removed battery
re-installed both
re-charged
still with not start up
recurring problem
ready to change phones & carrier
Tracfone NO help

Posted
Rofel Lantican
Technician

Hi,

Thanks for your question. My name is Rofel and I will assist you with your concern.

I would like to know if you can still access the menu screen of your phone because the last step that you can do is to restore the phone to factory state.

Thanks

Posted
Customer

no,
screen is black,
cannot access menu

Posted

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