Have a samsung UN60ES8000 - cannot get on internet - as soon as the network come up the tv rejects or get rid of it - the signal is very strong -...

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Customer

Have a samsung UN60ES8000 - cannot get on internet - as soon as the network come up the tv rejects or get rid of it - the signal is very strong - just had a commericialwireless point installed

Last updated
Rofel Lantican
Samsung Expert

Hi,

Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

Posted
Rofel Lantican
Samsung Expert

Hi,

Thanks for waiting. Can you please explain what you had meant by as soon as the network come up the tv rejects or get rid of it?

On the Network Settings Screen can you see the name of your wireless network? Can you please select your network and check if it will ask you for a password?

I'll be waiting for your response.

Posted
Customer

when the tv is searching for networks the network names should appear and then you select the network you want to join - when the net work names appear they only appear for a second and then they go away

Posted
Rofel Lantican
Samsung Expert

Hi,

Thanks for your response and sorry for the late response. May I know if there are changes made on your TV before you experience this issue? (Firmware update, etc.)

Can you please reboot your router by turning it off for 10-15 seconds, then turn it back on to refresh the connection? Once the connection is up and running please check your TV if you still have the same issue.

I'll be waiting for your response.

Posted
Customer

No changes were made on the TV and the reboot did not help

Posted
Rofel Lantican
Samsung Expert

Thanks for your response and sorry for the delay. We can try to update the firmware of your TV to check if this is a software or a hardware issue.

Please download the firmware using this link > UN60ES8000FXZA Firmware

Here's the guide on how you can install the Firmware > How to Install Firmware

Please let me know what happen.

Posted
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